Training Associate (Courses)

ENCOMPASSE; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

ENCOMPASSE in Singapore seeks a customer service professional to manage inquiries and deliver outstanding client service. The role requires a diploma and at least 2 years of relevant experience, along with strong communication skills and organizational abilities.

Candidates must be IT savvy, proficient with Microsoft Office, and available for shift work. This is a 2-year contract position based at Paya Lebar.

Qualifications

• At least 2 years of experience in customer service.
• Good decision-making and problem-solving abilities.
• Strong attention to details and multi-tasking ability.

Responsibilities

• Handle customer inquiries effectively and professionally.
• Generate reports using MS Word and Excel.
• Work shifts as required.

Skills

Communication skills

Customer service experience

IT proficiency

Organizational skills

Education

Diploma in any discipline or equivalent

Tools

Microsoft Office (Excel, Word)

Job description

Job Description

• Confident and comfortable working with IT systems; emails, training management system, and customer relation system.
• Competent in using MS Words and Excel for reports generation.
• Requires logical and analytical thinking.
• Good communication skills.
• Open to working shifts. (Mondays – Fridays, 8am - 5pm or 12pm – 8:30pm and Saturdays, 8:30am -12:30pm or 8:30am – 1:30pm)

Requirements

• At least Diploma in any discipline or equivalent with at least 2 years of experience in customer service.
• Good communication skills, both written and spoken.
• Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.
• Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions.
• Strong attention to details with good organizational and multi-tasking ability, with the ability to write and communicate clearly.
• A team player with strong interpersonal skills and an excellent service mindset, committed to delivering high quality work. Adaptable, receptive to change and able to thrive in a fast-paced environment.
• IT Savvy and is proficient in using Microsoft Office products (ie: Excel).
• Open to working shifts. (Mondays – Fridays, 8am - 5pm or 12pm – 8:30pm and Saturdays, 8:30am -12:30pm or 8:30am – 1:30pm)

WFO@Paya Lebar, 2-year contract.