Tenant Experience & Community Relations Lead

CAPITALAND COMMERCIAL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

CapitaLand Commercial Management PTE. LTD. invites a customer-focused professional to join our Commercial Operations team in Singapore, reporting to the Centre Manager. The role focuses on delivering outstanding tenant experiences across our buildings.

You will manage tenant engagement, events, and community-building activities, ensuring service standards, timely responses, and strong relationships with tenants, visitors and industry professionals.

Qualifications

• Excellent interpersonal and written/verbal communication skills.
• Ability to manage multiple tenant engagements and events.
• Strong customer-service mindset with empathy and professionalism.

Responsibilities

• Facilitate actions with tenants, including meetings with C-suites or representatives.
• Execute onboarding, prospecting and service-feedback processes.
• Monitor and respond to tenant feedback promptly and manage service recovery.

Skills

Interpersonal skills

Communication

Event management

Project coordination

Multitasking

Professional demeanor

Education

Diploma in any discipline

Job description

CapitaLand Commercial Management PTE. LTD. invites a customer-focused professional to join our Commercial Operations team in Singapore, reporting to the Centre Manager. The role focuses on delivering outstanding tenant experiences across our buildings.

You will manage tenant engagement, events, and community-building activities, ensuring service standards, timely responses, and strong relationships with tenants, visitors and industry professionals.