Tenant Relations Specialist (2-years Contract)

CapitaLand Commercial Management Pte Ltd; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

CapitaLand Commercial Management Pte Ltd in Singapore invites an experienced Customer Experience professional to join the Commercial Operations team, reporting to the Centre Manager. You will engage with tenants, oversee onboarding, and ensure high-standard service delivery across building experiences.

Responsibilities include facilitating tenant meetings, managing service recovery, monitoring feedback, and helping to foster a vibrant tenant community.

Qualifications

• Minimum Diploma in any discipline with at least 5 years working experience relating to customer service/concierge.
• Prior working experience in airlines or hospitality industry preferred.
• Excellent interpersonal and communication skills, with a strong sense of empathy and professionalism.

Responsibilities

• Facilitate meetings with tenants and their representatives regarding experiences during their tenancy.
• Execute onboarding, prospecting and service feedback processes to maintain service standards.
• Monitor and respond to tenant feedback and queries in a timely manner.
• Manage service recovery when tenants are inconvenienced, e.g. lift breakdowns.
• Provide lobby presence to greet and assist tenants and visitors.

Skills

Interpersonal skills

Communication skills

Empathy

Multitasking

Event management

Project coordination

Education

Diploma in any discipline

Job description

About Us

Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit.

Job Description

You will be part of the Commercial Operations team and reporting to the Centre Manager.

Customer Experience

• Facilitate key actions involving tenants, e.g. meetings with tenants’ C-suites and/or representatives regarding experiences during their tenure at our buildings as assigned.


• Execute agreed standards of customer service, e.g. onboarding, prospecting and service feedback processes.


• Monitor and respond to feedback and customer queries in a timely manner.


• Manage service recovery when tenants have been inconvenienced, e.g. lift breakdown.


• Be familiar with the community of the buildings as assigned.


• Provide lobby presence during peak hours to greet and assist tenants and visitors.


• Update information about buildings as well as nearby amenities for introduction (refer to onboarding process) and to help first time visitors.


• Lead visits to property and shared spaces within the buildings as assigned.


• Introduce buildings as assigned as well as CapitaLand's differentiated and shared spaces.


• Remain well-groomed as the "face" of the building.


• Any other related duties.

Community Management

• You will be part of a team to perform engagements, communication and contributing to a vibrant community and eventually, ensure tenant retention within the CapitaLand office portfolio.


• Facilitate and participate in activities to inspire and build community.


• Build relationships with tenants, prospects and industry professionals to facilitate programming efforts.

Job Requirements

Minimum Diploma in any discipline with at least 5 years working experience relating to customer service/concierge Prior working experience in airlines or hospitality industry preferred Excellent interpersonal skills with high level of empathy for others Able to articulate and communicate clearly both verbally and written Event management and project coordination skills preferred Confident, cheerful and energetic disposition while maintaining professionalism Able to multi-task with a strong sense of responsibility to see through all task

Benefits

• Comprehensive medical coverage


• Training and development opportunities


• Subsidised rates at Ascott serviced residences


• Strong advocate of staff volunteerism


• Wellness programmes

Closing Statement

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values.

We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

At CapitaLand, we believe the success of our talent strategy goes beyond just recruiting the right talent. We strive to help our people grow, recognise their talents and hard work, rewarding them for their efforts and achievements.

About CapitaLand Group

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real asset management and real estate development, spanning across 270 cities in 45 countries. Within its ecosystem, CapitaLand has developed an integrated suite of real asset management, real estate development, and operating capabilities that supports its businesses in building core competencies across the value chain. With this full range of capabilities, CapitaLand can optimise the strategies of its listed real estate investment management business CapitaLand Investment, and its privately held property development arm CapitaLand Development; to drive competitive advantage for its businesses. CapitaLand places sustainability at the core of what it does. As a responsible real estate company, CapitaLand contributes to the environmental and social well-being of the communities where it operates, as it delivers long-term economic value to its stakeholders.