Tenant Relations Specialist (2-year contract)

CAPITALAND COMMERCIAL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

CapitaLand Commercial Management PTE. LTD. invites a customer-focused professional to join our Commercial Operations team in Singapore, reporting to the Centre Manager. The role focuses on delivering outstanding tenant experiences across our buildings.

You will manage tenant engagement, events, and community-building activities, ensuring service standards, timely responses, and strong relationships with tenants, visitors and industry professionals.

Qualifications

• Excellent interpersonal and written/verbal communication skills.
• Ability to manage multiple tenant engagements and events.
• Strong customer-service mindset with empathy and professionalism.

Responsibilities

• Facilitate actions with tenants, including meetings with C-suites or representatives.
• Execute onboarding, prospecting and service-feedback processes.
• Monitor and respond to tenant feedback promptly and manage service recovery.

Skills

Interpersonal skills

Communication

Event management

Project coordination

Multitasking

Professional demeanor

Education

Diploma in any discipline

Job description

You will be part of the Commercial Operations team and reporting to the Centre Manager.

Responsibilities

Customer Experience

• Facilitate key actions involving tenants, e.g. meetings with tenants' C-suites and/or representatives regarding experiences during their tenure at our buildings as assigned
• Execute agreed standards of customer service, e.g. onboarding, prospecting and service feedback processes
• Monitor and respond to feedback and customer queries in a timely manner
• Manage service recovery when tenants have been inconvenienced, e.g. lift breakdown
• Be familiar with the community of the buildings as assigned
• Provide lobby presence during peak hours to greet and assist tenants and visitors
• Update information about buildings as well as nearby amenities for introduction (refer to onboarding process) and to help first time visitors
• Lead visits to property and shared spaces within the buildings as assigned
• Introduce buildings as assigned as well as CapitaLand's differentiated and shared spaces
• Remain well-groomed as the "face" of the building
• Any other related duties

Community Management

You will be part of a team to perform engagements, communication and contributing to a vibrant community and eventually, ensure tenant retention within the CapitaLand office portfolio.

Facilitate and participate in activities to inspire and build community.

Build relationships with tenants, prospects and industry professionals to facilitate programming efforts.

Requirements

• Minimum Diploma in any discipline with at least 5 years working experience relating to customer service/concierge
• Prior working experience in airlines or hospitality industry preferred
• Excellent interpersonal skills with high level of empathy for others
• Able to articulate and communicate clearly both verbally and written
• Event management and project coordination skills preferred
• Confident, cheerful and energetic disposition while maintaining professionalism
• Able to multi-task with a strong sense of responsibility to see through all task

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.