Tenancy Operations Executive

HALCYON REAL ESTATE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A property management company in Singapore is seeking a tenant support specialist. The role involves managing the tenant helpline, coordinating maintenance work, and providing troubleshooting support for property maintenance issues. Candidates should possess strong multi-tasking and communication skills, with familiarity in residential property maintenance and customer service experience preferred. This position requires proficiency in Microsoft Office and a service-oriented attitude. Flexibility for occasional evening and weekend work may be necessary.

Qualifications

• Proficient in Microsoft Office (Word and Excel).
• Strong multi-tasking and communication skills.
• Customer service experience preferred.

Responsibilities

• Manage tenant helpline and respond to requests.
• Prepare and submit repair quotations.
• Schedule and coordinate maintenance appointments.
• Provide troubleshooting support for maintenance issues.
• Conduct inspections for tenant check-ins and check-outs.

Skills

Microsoft Office proficiency

Multi-tasking skills

Strong communication skills

Service-oriented attitude

Coordination skills

Job description

Key Responsibilities

• Tenant Helpline Management
• Respond to all incoming tenant requests and issues via helpline (phone, App, WhatsApp, or email).
• Record and track all cases in a systematic log.
• Provide courteous, prompt, and solution-oriented service.
• Repairs and Expense Approvals
• Prepare and submit detailed repair quotations and justifications for expense approval.
• Follow up on approval status and update stakeholders accordingly.
• Maintenance Coordination
• Schedule and coordinate appointments between tenants and approved contractors for repairs and servicing.
• Ensure timely follow-up on completion and quality of works.
• Troubleshooting Support
• Provide tenants with basic troubleshooting advice for common property maintenance issues (e.g., aircon, power trips, plumbing).
• Escalate complex cases to appropriate professionals.
• Maintain accurate records of maintenance jobs, approvals, and inspection results.
• Conduct thorough inspections for tenant check‑in and check‑out.
• Prepare condition reports with photographic evidence.
• Coordinate rectification works post‑inspection.

Requirements

• Proficient in Microsoft Office (Word and Excel) and applications savvy.
• Strong multi‑tasking, communication and coordination skills.
• Service‑oriented with a calm, helpful demeanor.
• Familiarity with residential property maintenance issues will be helpful.
• Familiar with RFQ, invoice, SO/DO processing.
• Some customer service background.
• Detail‑oriented and organised.
• Willing to work occasional evenings/weekends for (2‑3 hours), with off‑in‑lieu.
• Good command of written and spoken English.
• Ability to work in fast‑paced environment and independently face end‑users.