Temp Call Centre Assistant X19 (East) #HZO

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A staffing agency in Singapore is seeking a dedicated customer support representative to join their team. The role involves providing excellent support to customers through various communication channels, identifying needs, and ensuring high customer satisfaction. Candidates should possess a minimum of 2 years of experience in a contact centre, along with GCE ‘O’ Level or Higher NITEC in any field. The position offers a salary of $12 hourly and requires working 5 days a week.

Qualifications

• At least 2 years of experience in handling contact centre cases.
• Experience in a call centre or service industry environment.

Responsibilities

• Provide excellent support experience to customers via various channels.
• Identify customer's needs and provide strategic solutions.
• Ensure first contact resolution and effective follow-up.
• Deliver the best services to ensure high customer satisfaction.

Skills

Customer support

Problem-solving

Communication

Customer relationship management

Education

GCE ‘O’ Level or Higher NITEC in any field

Job description

Duration and Location

5th Jan - 24th April

Chai Chee

Salary and Hours

$12/h

5 days office hours

Job Scope

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.
• Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System.

Job Requirements

• Min GCE ‘O’ Level or Higher NITEC in any field
• Min. 2 years of experience in handling contact centre cases in a call centre or service industry environment.

Contact Information

For interested applicants, please send your updated resume to:

All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599

[e-mail]