Telesales Executive (Commercial EV Vans)

Carsome Sdn Bhd; Singapore; On-site; SGD 36,000 - 72,000; Full time

Job summary

Carsome Sdn Bhd in Singapore is seeking a motivated Telesales Executive to join our CarTimes Group. You will engage potential business customers, qualify leads, and secure appointments for Sales Consultants, using provided leads.

You will work in the Commercial EV Vans team, target KPIs, and benefit from performance-based incentives when leads convert into sales. Strong communication and high-volume calling are essential.

Qualifications

• Experience in telesales, telemarketing, customer service, business development or sales is preferred.
• Ability to understand customers’ business needs and vehicle requirements.
• Confident, persuasive, and able to build rapport quickly over the phone.

Responsibilities

• Contact and follow up with existing leads through outbound calls.
• Understand customers' business needs and purchasing plans.
• Introduce and promote Commercial EV Van solutions based on customers' needs.
• Qualify prospects based on requirements, budget and timeline.
• Generate and secure qualified appointments for Sales Consultants.
• Maintain regular follow-ups to maximise lead and appointment conversion.
• Accurately record customer information, call outcomes, and lead status in the system.
• Work with Sales Consultants to ensure smooth handover of qualified prospects.
• Monitor monthly KPIs relating to calls, leads and appointments.
• Provide feedback on lead quality and market responses.
• Support daily admin for the EV commercial dept when required.

Skills

Telesales

Telemarketing

Customer service

Business development

Sales

Tools

CRM system

Job description

We are looking for a motivated and results-driven Telesales Executive to join our Singapore subsidiary under the CarTimes Group.

You will be part of our Commercial EV Vans team, where you will play a key role in engaging potential business customers and generating sales opportunities. You will be provided with existing leads and be responsible for reaching out to prospects, understanding their business and vehicle requirements, qualifying their interest, and securing appointments for our Sales Consultants.

Our Sales team will take over the appointment and manage the sales process through to closing. You will also be rewarded with additional incentives when leads generated by you successfully convert into sales.

This role is ideal for someone who is confident and comfortable speaking with customers over the phone, enjoys building relationships, and is motivated by targets and performance-based incentives.

Key Responsibilities

Contact and follow up with existing leads through outbound calls.

Understand customers' business needs, commercial vehicle requirements and purchasing plans.

Introduce and promote our Commercial EV Van solutions based on customers' needs.

Qualify prospects based on their requirements, budget, purchasing timeline and suitability.

Generate and secure qualified appointments for the Sales Consultants.

Maintain regular and timely follow-ups to maximise lead and appointment conversion.

Accurately record customer information, call outcomes, lead status and follow-up activities in the relevant system.

Work closely with Sales Consultants to ensure a smooth handover of qualified prospects.

Monitor and achieve monthly KPIs relating to calls, qualified leads and appointments.

Gather customer feedback and provide insights on lead quality, customer needs and market responses.

Support the daily general admin work for the EV commercial dept where required.

About You

Prior experience in telesales, telemarketing, customer service, business development or sales is preferred.

Strong communication and interpersonal skills with a positive and proactive attitude.

Comfortable making a high volume of outbound calls and engaging business customers.

Confident, persuasive and able to build rapport quickly over the phone.

Results-oriented and motivated by targets and performance-based incentives.

Strong follow-up, time management and organisational skills.

Able to work independently while collaborating effectively with the Sales team.

Self-motivated, resilient and comfortable handling rejection as part of the sales process.

Experience in the automotive, commercial vehicle or EV industry is an advantage but not required.

Candidates with a strong sales mindset and willingness to learn are encouraged to apply.

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