Telco Inside Sales Admin — Commission Eligible

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 25,000 - 30,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking an inside sales professional in Singapore to manage Telco customer relationships and renewals. You will contact existing customers, explain renewal options, and drive high-quality conversations to close contracts.

Daily responsibilities include recommending plans, promoting upgrades, and coordinating with customers through phone and email, while maintaining detailed records and meeting renewal targets.

Qualifications

• Minimum 1 year of working experience in inside sales, tele-sales, customer service or a related field.
• Experience in the telecommunications industry is an advantage but not mandatory.
• Basic computer proficiency, including Microsoft Office and email.
• Comfortable learning and using online portals and CRM systems.
• Comprehensive product, system, and sales process training will be provided.

Responsibilities

• Contact existing Telco customers whose contracts are approaching expiry.
• Advise customers on their upcoming contract renewal options.
• Build and maintain strong customer relationships through professional and friendly communication.
• Follow up with customers to ensure timely renewal decisions.
• Recommend suitable Telco connectivity plans based on customers' business requirements.
• Promote technology refresh opportunities, including hardware replacement where applicable.
• Identify opportunities to upgrade customers to higher-value or enhanced Telco service plans.
• Achieve individual renewal and sales targets.
• Communicate with customers via telephone and email.
• Send renewal reminders, quotations and follow-up emails.
• Respond promptly to customer enquiries regarding products, pricing and renewal processes.
• Coordinate with customers to obtain all required documents and approvals.
• Prepare and process customer acceptance forms and supporting documentation.
• Ensure all documents are complete and accurate before submission.
• Upload completed applications and supporting documents to the Telco online portal.
• Monitor application status and follow through until activation or completion.
• Maintain accurate customer records and update internal sales tracking system.
• Work closely with the Business Manager and Telco support teams to ensure smooth order processing.
• Escalate customer issues where necessary for prompt resolution.
• Participate in product and sales training provided by the company.

Skills

Inside sales

Tele-sales

Customer service

Computer literacy

CRM systems

Tools

CRM systems

Job description

The Supreme HR Advisory Pte. Ltd. is seeking an inside sales professional in Singapore to manage Telco customer relationships and renewals. You will contact existing customers, explain renewal options, and drive high-quality conversations to close contracts.

Daily responsibilities include recommending plans, promoting upgrades, and coordinating with customers through phone and email, while maintaining detailed records and meeting renewal targets.