7506 - Sales Admin Support | Telecommunication Industry

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 25,000 - 30,000; Full time

Benefits offered by this job

Commission

Job summary

The Supreme HR Advisory Pte Ltd is seeking a Sales Admin Support in Singapore to manage customer renewals, handle communications, and support sales administration. The role involves engaging Telco customers, recommending suitable connectivity plans, and ensuring timely renewal decisions.

Training on products, systems, and processes will be provided. On-site role based at Tiong Bahru with standard hours and occasional Saturday shifts.

Qualifications

• Minimum 1 year of experience in inside sales, tele-sales, customer service or related field.
• Basic computer proficiency, including Microsoft Office and email.
• Comfortable learning and using online portals and CRM systems.

Responsibilities

• Contact existing Telco customers whose contracts are approaching expiry.
• Advise customers on upcoming contract renewal options and maintain relationships.
• Recommend suitable Telco plans based on customers' business needs and upsell opportunities.
• Communicate with customers via telephone and email to renewal reminders and quotations.
• Coordinate with customers to obtain required documents and approvals and monitor status until activation.

Skills

Inside sales

Customer service

MS Office

Tools

CRM systems

Telco portals

Job description

Sales Admin Support

Salary: $ 2200 - $ 2700 + Commission
Address: Tiong Bahru
Working Hours: Monday - Friday / 8.45am to 6pm
Alternate Saturday / 8.45am to 1.15pm

Requirements

• Minimum 1 years of working experience in inside sales, tele-sales, customer serviceor a related field.
• Experience in the telecommunications industry is an advantage but not mandatory.
• Basic computer proficiency, including Microsoft Office and email.
• Comfortable learning and using online portals and CRM systems.
• Comprehensive product, system, and sales process training will be provided.

Responsibilities

Customer Relationship Management

• Contact existing Telco customers whose contracts are approaching expiry.
• Advise customers on their upcoming contract renewal options.
• Build and maintain strong customer relationships through professional and friendly communication.
• Follow up with customers to ensure timely renewal decisions.

Sales & Business Development

• Recommend suitable Telco connectivity plans based on customers' business requirements.
• Promote technology refresh opportunities, including hardware replacement where applicable.
• Identify opportunities to upgrade customers to higher-value or enhanced Telco service plans.
• Achieve individual renewal and sales targets.

Customer Correspondence

• Communicate with customers via telephone and email.
• Send renewal reminders, quotations and follow-up emails.
• Respond promptly to customer enquiries regarding products, pricing and renewal processes.
• Coordinate with customers to obtain all required documents and approvals.

Sales Administration

• Prepare and process customer acceptance forms and supporting documentation.
• Ensure all documents are complete and accurate before submission.
• Upload completed applications and supporting documents to the Telco online portal.
• Monitor application status and follow through until activation or completion.
• Maintain accurate customer records and update internal sales tracking system.

Team Collaboration

• Work closely with the Business Manager and Telco support teams to ensure smooth order processing.
• Escalate customer issues where necessary for prompt resolution.
• Participate in product and sales training provided by the company.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279