Sales Support Admin - Central - Telecommunications - 3972

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 25,000 - 30,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd in Singapore is seeking a Sales Admin Support to handle customer renewals, quotation generation and order processing.

You will work with Telco clients, manage CRM records, respond to inquiries, and coordinate documents to ensure timely activations and renewals. Training provided.

This is a hands-on role requiring strong communication, accuracy, and a customer-first approach to achieve monthly targets and maintain high service levels at our Tiong Bahru office.

Qualifications

• 1+ year in inside sales, tele-sales, or customer service.
• Experience in telecommunications is an advantage but not required.
• Proficient with MS Office and basic CRM usage.

Responsibilities

• Manage customer renewals and contract expiries.
• Prepare quotations and process renewal documents.
• Maintain relationships with Telco customers via phone and email.

Skills

Inside sales

Customer service

Sales mindset

Tools

Microsoft Office

CRM systems

Job description

Sales Admin Support

Salary: $ 2200 - $ 2700 + Commission

Location: Tiong Bahru

Working Hours: Monday - Friday / 8.45am to 6pm

Alternate Saturday / 8.45am to 1.15pm

Responsibilities

Customer Relationship Management

• Contact existing Telco customers whose contracts are approaching expiry.
• Advise customers on their upcoming contract renewal options.
• Build and maintain strong customer relationships through professional and friendly communication.
• Follow up with customers to ensure timely renewal decisions.

Sales & Business Development

• Recommend suitable Telco connectivity plans based on customers' business requirements.
• Promote technology refresh opportunities, including hardware replacement where applicable.
• Identify opportunities to upgrade customers to higher-value or enhanced Telco service plans.
• Achieve individual renewal and sales targets.

Customer Correspondence

• Communicate with customers via telephone and email.
• Send renewal reminders, quotations and follow-up emails.
• Respond promptly to customer enquiries regarding products, pricing and renewal processes.
• Coordinate with customers to obtain all required documents and approvals.

Sales Administration

• Prepare and process customer acceptance forms and supporting documentation.
• Ensure all documents are complete and accurate before submission.
• Upload completed applications and supporting documents to the Telco online portal.
• Monitor application status and follow through until activation or completion.
• Maintain accurate customer records and update internal sales tracking system.

Team Collaboration

• Work closely with the Business Manager and Telco support teams to ensure smooth order processing.
• Escalate customer issues where necessary for prompt resolution.
• Participate in product and sales training provided by the company.

Requirements

• Minimum 1 years of working experience in inside sales, tele-sales, customer service or a related field.
• Experience in the telecommunications industry is an advantage but not mandatory.
• Basic computer proficiency, including Microsoft Office and email.
• Comfortable learning and using online portals and CRM systems.
• Comprehensive product, system, and sales process training will be provided.

WhatsApp: [phone] (Anna)

Wong Zhi Jing | Reg No : R26163972

The Supreme HR Advisory Pte. Ltd | Ea No: 14C7279