Technology Support Lead - Digital Enablement

JPMorgan Chase; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading financial services firm in Singapore seeks a Technology Support Lead to manage operations and ensure the performance of production services. You will lead teams overseeing application support and infrastructure maintenance, drive incident resolution, and leverage observability tools. The ideal candidate has a Bachelor's degree and 5+ years in IT service management with experience in cloud technologies. Competitive compensation and professional growth opportunities are offered.

Qualifications

• 5+ years of expertise in troubleshooting and maintaining IT services.
• Experience managing applications in large-scale environments.
• Strong knowledge of web technologies like HAProxy and web security.

Responsibilities

• Lead teams for application support and infrastructure maintenance.
• Monitor production environments and address anomalies.
• Participate in incident resolution and service restoration.

Skills

Troubleshooting

Incident management

Strong analytical skills

Leadership

ITIL framework processes

Identity & Access Management

AWS applications support

Client-facing web technologies

Education

Bachelor's degree in computer science, Engineering, Mathematics

Tools

Dynatrace

Geneos

Splunk

Prometheus

Datadog

AWS

Kubernetes

HAProxy

Job description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Commercial and Investment Banking (CIB) Technology - Digital Enablement team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application support and infrastructure maintenance for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required qualifications, capabilities, and skills

• Bachelor’s degree in computer science, Engineering, Mathematics, or other related disciplines
• 5 or more years of expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques such as Dynatrace, Geneos, Splunk , Prometheus & Datadog.
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Good understanding of enterprise Identity & Access Management services like Single Sign-On (SSO), Multi-Factor Authentication (MFA), Identity Governance (IGA), Access Management, Directory Services and API Security.
• Hands-on experience supporting AWS and Kubernetes applications.
• Strong knowledge of internet and client-facing web technologies, including HAProxy, blue/green deployments, content management and web hosting solutions, and web security (WAF, SSL certificates).

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Experience in financial services or other highly regulated industries.