Technology Support Engineer

MONFX PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial solutions provider in Singapore is seeking a proactive Technology Support Engineer to ensure efficient end-user IT services. This role focuses on Microsoft 365 support and troubleshooting, maintaining infrastructure, and collaborating with tech teams to optimize business operations. The ideal candidate has a strong background in tech support within regulated financial environments. The position requires managing complex issues and supporting device lifecycles, ensuring stability and reliability across IT services.

Qualifications

• Previous experience in providing Level 2 support for desktop and peripheral issues.
• Strong knowledge of Microsoft 365, Windows 10/11, and endpoint management.
• Understanding of technology risk management and compliance in regulated environments.

Responsibilities

• Provide Level 2 support for incidents from Level 1.
• Diagnose and resolve issues related to Windows 10/11 and Microsoft 365 apps.
• Support configuration and maintenance of end-user devices.

Skills

End-User Support

Microsoft 365 Applications

Windows OS Troubleshooting

Device Management

Education

Experience in Financial Services or Regulated Environment

Tools

Microsoft 365

Intune

Networking Tools

Job description

Technology Support Engineer | Singapore

Monex is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations.

We specialise in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments.

In 2023, Monex facilitated $309 billion in FX turnover, managed $10.7 billion in assets, and processed 8.5 million transactions. With offices across North America (Canada, the US, and Mexico), Asia (Singapore), and Europe (the UK, Spain, and the Netherlands), we serve over 66,000 clients worldwide.

By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions and FX market analysis to help optimise efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape. Our corporate client experience is further enhanced by our dedicated sector expertise across a range of industries.

Department Overview

The Monex Europe Technology department is responsible for all technology development and operations across the company for our London, Amsterdam, Madrid, Singapore & Toronto offices.

IT Infrastructure

The IT department installs, upgrades, maintains, tests and supports all the company’s IT infrastructure and services.

Business Technology Needs

IT works across the business to determine the technology requirements to align with the needs of the business and its clients. A clear understanding of how business users build, access, share and use data helps them to design and implement solutions that can enable the business to operate effectively, efficiently and innovatively.

Evaluating New Technologies

IT will evaluate current and potential vendor products and services and explore the risks and benefits of introducing new technologies, applications, equipment and other vendor offerings into the workplace, up to and including the full introduction of new technologies and services.

Services and Products

The technology department is accountable for managing and enhancing all system and services used by Monex staff and clients, using either best of breed third party tools for custom development for core business differentiating services. These services need to be delivered to the high standards expected from Monex.

Job Overview

The technology support engineer provides advanced technical support across the business, ensuring stability, reliability, and efficiency of all end user IT services. The role focuses on Microsoft 365, Windows desktop environments, endpoint management, and office-based infrastructure. This engineer acts as the escalation point for Level 3 technicians and supports more complex incidents, systemic issues, and operational improvements.

The job holder works with stakeholders across the business and reviews the needs of the organisation, working with the technology team they ensure the delivery of the core underlying technology infrastructure and support to run the business (including client facing technology).

About the Role

We’re looking for a proactive and technically strong technology support engineer to join our growing IT function. You’ll be the escalation point for end user support across our Microsoft 365 and Windows environment, ensuring our people stay productive and our technology runs smoothly.

Key Responsibilities & Accountabilities

• End‑User Support & Troubleshooting: Provide Level 2 support for incidents escalated from L1, including complex desktop, laptop, and peripheral issues
• Diagnose and resolve problems related to Windows 10/11 operating systems and Microsoft 365 apps (Teams, Outlook, OneDrive, SharePoint, Office suite)
• User access, identity, MFA, and conditional access
• Support the configuration, deployment, and maintenance of end‑user devices
• Ensure timely incident resolution within agreed SLAs
• Microsoft 365 Administration: Support mailbox, distribution list, and SharePoint site administration
• Assist with Teams configuration, meeting room devices, and collaboration tools
• Troubleshoot M365 sync issues, authentication, problems, licensing-related queries, and device compliance
• Endpoint & Device Management: Support device lifecycle management (build, deploy, maintain, retire)
• Apply patches, updates, and security controls on endpoints
• Support MDM/MAM solutions (e.g., Intune) for laptops, desktops, and mobile devices
• Network & Infrastructure Support (Office‑based): Provide hands‑on support for office infrastructure including wired/wireless connectivity, printers and multifunction devices, desk setups, monitors, docks, keyboards/mice, meeting room AV equipment, basic network troubleshooting (VLAN, switching, DNS/DHCP escalation)
• Operational Excellence: Maintain documentation including knowledge base articles, support procedures, and configuration records; Identify recurring issues and propose improvements or automation; Support hardware asset management, inventory tracking, and equipment provisioning
• Collaboration & Escalation: Work closely with Infrastructure, Security, and Development teams on cross‑functional issues; Escalate complex issues to Level 3 engineers or specialist teams where required; Provide guidance and mentoring to Level 1 support staff

Business Knowledge / Technical Skills

• Previous experience of working within a regulated investment firm or strong equivalent demonstrable knowledge within a relevant Financial Services firm is desirable
• Knowledge of the regulatory environment in which an FX firm operates
• Able to demonstrate and understanding of the purpose of technology risk management and compliance within a regulated environment