TECHNICAL SUPPORT EXECUTIVE

Medquest Marketing Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology support firm in Singapore is seeking a Technical Support professional to serve as the primary point of contact for customer inquiries. The role involves handling service requests, preparing reports, and maintaining records. Ideal candidates should possess strong organizational skills, good communication abilities, and a diploma in any discipline. Experience in technical support administration is advantageous. The firm prioritizes customer satisfaction and teamwork in a fast-paced environment.

Qualifications

• 3-5 years of technical support administrative experience is advantageous.

Responsibilities

• Serve as the main customer contact for technical support.
• Handle incoming emails and coordination of service requests.
• Prepare SLA reports and maintain service records.
• Provide administrative support and backup for team members.

Skills

Strong organizational skills

Good problem-solving skills

Service-oriented communication

Team player

Ability to work independently

Resourcefulness

Initiative

Adaptability to fast-paced environments

Education

Minimum Diploma in any discipline

Tools

Microsoft Office applications

Job description

Job Description

The Technical Support serves as the main point of contact for customer enquiries related to our BME & Tech Support teams. The incumbent has to provide timely and professional customer satisfaction while upholding service standards.

• Handle all incoming emails promptly and professionally

• Coordinate service requests, liase between customers and service teams

• Follow-up & update on open issues to ensure satisfactory closure

• Prepare SLA reports for monthly meetings

• Plan and coordinate service jobs for technical teams

  • Preventive Maintenance

  • Corrective Maintenance

  • Commissioning & Decommissioning

  • Delivery & Collection of Equipment

  • Spare Part Tracking

  • Tools Maintenance (eg. Calibration)

• Upkeep all admin records of technical teams

  • Field Service Report

  • Training Record

  • Equipment Master Data

• Prepare Quotations for spare parts & follow-up to ensure billing completion

• Collate required Service Report(s) to ensure prompt billing

• Track warranty and propose contract renewals in advance

• Handle spare parts inventory replenishment

• Support sourcing and order of tools and service parts

• Work closely with internal teams (warehouse, operations, sales, technical and finance) to resolve customer/supplier issues

• Ensure conformance to required Standard Operating Procedures

• Provide administrative support, as and when required

• Undertake any other reasonable duties at the request of the reporting manager

• Act as backup for other team members, as and when required

Required Skills

• Strong organizational skills with attention to details and good problem-solving skills

• Service-oriented with good spoken and written communication skills

• Strong team-player, with ability to work independently

• Resourceful, possess sense of urgency and able to work in fast-paced environment

• Possess good initiative, with desire for continuous learning

Qualifications Required

• Minimum Diploma in any discipline

• At least 3-5yr technical support admin experience will be advantageous

• Competent in Microsoft Office applications