Technical Support Analyst - Australia

BMC Software, Inc.; Singapore; On-site; SGD 61,000 - 103,000; Full time

Job summary

A leading software company in Singapore is seeking a Technical Support professional to troubleshoot complex issues related to their Control-M product line. Candidates should possess strong technical skills, experience in database queries, and a good understanding of web technologies. The role involves communication with various teams and maintaining service levels. BMC is committed to fostering a diverse workforce and offers attractive compensation, including a salary range of AUD 71,325 - AUD 118,875. The position supports work in a dynamic Agile-Scrum environment.

Benefits

Diverse work environment

Employee training programs

Qualifications

• Experience in Technical Support, deployment, or system administration.
• Proficiency in reading and writing DB queries (PG, Oracle, MSSQL).
• Familiarity with network architectures and web technologies.

Responsibilities

• Perform in-depth troubleshooting and debug product code.
• Write technical notes for entire organization usage.
• Maintain service level agreements while providing updates to the business.

Skills

Technical Support

Database queries

HTML

JavaScript

CSS

MySQL

System log analysis

Creative troubleshooting

Communication skills

Self-motivated

Education

Experience in Technical Support or system administration

Tools

DevTools

Charles

Linux

Job description

You may occasionally be required to travel for business.

Looking for details about our benefits? You can learn more about them by clicking HERE.

Description and Requirements

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

The Control‑M product line is BMC’s orchestration and automation platform. It helps the world's largest companies to automate time‑sensitive, business‑critical workflows. We orchestrate data and machine learning pipelines, supply chains, production lines, financial transactions, and other processes in complex IT environments worldwide. We continuously grow by adding and implementing the most cutting‑edge technologies, conducting innovative “Just Do It” marathons, thinking about new features to add and investing in our employee training programs!

How you will contribute

• Perform in‑depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
• Maintain a low rate of non‑bug escalations to the development team.
• Write technical notes and troubleshooting procedures to be used by the entire Support and Professional Services organization.
• Resolve assigned cases to meet service level agreements, while continuously providing updates to the business.
• Serve as the focal point for the entire Professional Services organization.
• Provide ongoing support and work closely with the business teams throughout the company.
• Be part of a team of professionals, working in an Agile‑Scrum environment.

Required skillset & experience

• You have experience in Technical Support, deployment, or system administration (academic experience also relevant).
• You have experience in reading and writing DB queries (PG, Oracle, MSSQL).
• You worked with internet technologies such as network architecture and terminology, HTML, JavaScript, CSS, MySQL database, and web servers.
• You have experience with system log analysis.
• You have creative troubleshooting abilities.
• You have good communication skills (written and verbal).
• You are a self‑learner, highly motivated, and a team player, with prioritization and time‑management skills.

Nice to have skills / development opportunities

• Web debugging experience – devTools, Charles, performance investigations.
• Scripting or coding experience (preferably Python or Java).
• Experience in Linux.
• Experience in debugging server‑side code.
• Working with SaaS products and familiarity with Datadog.
• Experience in a multinational organization.

Our Commitment to You

BMC’s culture is built around its people. We have 6,000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, you’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC Software maintains equal‑opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is AUD 71,325 - AUD 118,875.

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.