Technical Sales Manager

Focal Search Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading maritime solutions company in Singapore is seeking a Sales Manager to engage with ship owners and managers across APAC. Responsibilities include selling technical solutions, managing customer relationships, and ensuring satisfaction post-sale. Candidates should have 3-5 years in the maritime industry, excellent negotiation and interpersonal skills, and fluency in English and Chinese. Competence with CRM tools and Microsoft Office is required. This role is pivotal in expanding client engagement and sales opportunities.

Qualifications

• Minimum 3-5 years experience in the maritime industry.
• Proficient in project management and Microsoft Office.
• Fluency in both English and Chinese is essential.

Responsibilities

• Sell technical solutions to ship owners and managers.
• Develop customer-specific value propositions.
• Ensure post-sales customer satisfaction and manage relationships.
• Track and document sales progress.

Skills

Communication skills

Negotiation

Interpersonal skills

Organizational skills

Project management

Fluency in English and Chinese

Tools

Microsoft Office (PowerPoint, Excel, Word)

Client relationship management systems

Job description

• Responsible for selling technical solutions and services to ship owners and managers in Singapore and the broader APAC region, as required.
• Develop customer-specific value propositions and clearly communicate the benefits of the technical services and solutions offered.
• Design and sell customer-focused technical solutions by engaging with both existing and potential clients.
• Ensure post-sales customer satisfaction, manage client relationships, and assist with collections when needed.
• Respond promptly to customer needs by coordinating with relevant teams and serve as a dedicated point of contact for all customer inquiries.
• Track and document monthly sales progress.
• Analyze competitors and present strategies for market expansion.
• Act as a customer advocate within the organization, managing customer relationships.
• Explore adjacent industries to identify potential opportunities based on objective data.
• Stay informed on emerging industry legislation and regulations, identifying gaps that can be leveraged for growth.
• Research and respond to open Request for Proposals (RFPs) and manage the end-to-end bidding process to secure business opportunities.
• Survey the market to identify struggling clients and offer tailored, value-driven solutions.
• Determine the best value for customers based on their specific needs and preferences.
• Facilitate a smooth transition of new customers to the account management team.
• Additional responsibilities may be added or adjusted depending on organizational needs, subject to mutual agreement.
• Implement and manage CRM and other business development tools, collaborating with internal experts to sell and deliver competitive solutions.
• Maintain high standards of communication, both verbal and written, and exhibit excellent presentation skills.

Qualifications:

• A minimum of three to five years experience in the maritime industry.
• Strong written and verbal communication skills, essential for market engagement and strategic business planning.
• Excellent negotiation, influencing, and interpersonal skills.
• Experience using client relationship management systems.
• Strong organizational skills, with excellent attention to details, to anticipate and mitigate potential challenges.
• Ability to develop effective working relationships at all levels within an organization, with high levels of impact and influence.
• Capable of working both independently and as part of a team.
• Flexibility to adapt to a constantly evolving work environment.
• Proficient in project management and Microsoft Office (PowerPoint, Excel, and Word).
• Fluency in both English and Chinese is essential.