Technical Manager

Ademco Security Group; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Ademco Security Group seeks a Technical Team Manager to lead a team of Technical Officers handling security equipment installation, testing, commissioning and system programming. You will supervise service/maintenance workflows and coordinate with client representatives to ensure timely delivery.

Role requires hands-on experience with CCTV, access control, IDS and ISMS, plus strong communication and problem-solving skills.

Qualifications

• Nitec in Electrical/Electronic Engineering with at least 5 years working experience.
• Hands-on experience in security systems such as ISMS, card access, IDS and CCTV is a must.
• Hands-on experience in configuration and integration with third-party systems is an advantage.
• Technology savvy (hardware & software).
• Excellent problem solving skills and strong communication; team player.

Responsibilities

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients.
• Perform a wide variety of technical and non-technical tasks.

Skills

Team leadership

Communication

Problem solving

Customer service

Adaptability

Education

Nitec in Electrical/Electronic Engineering

Tools

CCTV systems

Integrated Security Management

Card Access Control

Intrusion Detection Systems

Third-party integration

Job description

The Technical Team Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Lead a team of service team members
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Job Requirements:

• Nitec in Electrical/Electronic Engineering with at least 5 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills
• Strong verbal and written communication skills
• Must be a team player
• Customer service and business orientated with good initiative and adaptability