Technical Team Manager

ademco (far east) pte ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ademco (far east) pte ltd is seeking a Technical Team Manager in Singapore to oversee a group of Technical Officers responsible for security equipment maintenance and troubleshooting to required standards.

You will lead service delivery, coordinate with clients, plan service scopes, manage resources and milestones, and ensure timely completion of maintenance commitments while driving customer satisfaction and relationships.

Qualifications

• Nitec in Electrical/Electronic Engineering with 5+ years of experience.
• Hands-on experience in security systems: ISS, access control, IDS, CCTV.
• Experience with security system configuration and third-party system integration is a plus.
• Strong problem-solving, verbal and written communication skills; teamwork orientation.

Responsibilities

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Continuously seek opportunities to increase customer satisfaction and deepen client relationships.
• Possess knowledge of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients.
• Perform a wide variety of technical and non-technical tasks.

Skills

Security systems

Security integration

Problem solving

Communication

Team leadership

Customer service mindset

Initiative & adaptability

Education

Nitec in Electrical/Electronic Engineering

Job description

Job Summary:

The Technical Team Manager will be responsible for managing a group of Technical Officers for security equipment maintenance and troubleshooting according to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow


• Front line contact with client representatives on all service/maintenance related issues


• Lead a team of service team members


• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics


• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities


• Manage day-to-day client interactions and expectations for optimal results


• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships


• Possess a knowledge base of each client's business, organization and objectives


• Be responsible for operationally managing multiple aspects of the team.


• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients


• Perform a wide variety of technical and non-technical tasks

Job Requirements:

• Nitec in Electrical/Electronic Engineering with at least 5 years working experience


• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must


• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage


• Technology savvy (hardware & software)


• Excellent problem solving skills


• Strong verbal and written communication skills


• Must be a team player


• Customer service and business orientated with good initiative and adaptability