Technical Manager

ademco (far east) pte ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

ademco (far east) pte ltd in Singapore is seeking a Technical Manager to oversee a team of Technical Officers responsible for maintenance and troubleshooting of security systems, including CCTV, Access Control, and Intrusion Detection, in accordance with required standards.

You will engage with clients across data centers, healthcare, government sectors, and more, coordinating service delivery, planning resources, and ensuring timely execution of maintenance commitments while driving customer

Qualifications

• Nitec in Electrical/Electronic Engineering with at least 5 years working experience.
• Hands-on experience in CCTV, Access Control, Intrusion Detection, and EMS.
• Experience in security system configuration and integration with third-party systems is a plus.

Responsibilities

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Lead a team of service team members
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Skills

Team leadership

Security systems

Problem solving

Communication skills

Education

Nitec in Electrical/Electronic Engineering

Job description

Job Summary:

The Technical Manager will be overseeing a team of Technical Officers for maintenance and troubleshooting of security systems (e.g. CCTV, Access Control, Intrusion Detection Systems etc.) according to required standards. There will be good exposure with clients from wide spectrum of industries and sectors, including but not limited to Data Centers, Healthcare, Government sector, etc.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Lead a team of service team members
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Job Requirements:

• Nitec in Electrical/Electronic Engineering with at least 5 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills
• Strong verbal and written communication skills
• Must be a team player
• Customer service and business orientated with good initiative and adaptability