Technical Team Lead (Security Systems, eg. CCTV, ACS, IDS, etc.)

Ademco (Far East) Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Ademco Far East Pte Ltd in Singapore is seeking a Service Manager to oversee the end-to-end maintenance workflow for security systems. You will lead a service team, coordinate with client representatives, and develop service plans with clear milestones and resource loading.

The ideal candidate holds a Nitec diploma in Electrical/Electronic Engineering with at least 3 years of hands-on experience in ISS, CAC, IDS and CCTV systems, plus strong problem solving and communication skills.

Qualifications

• Nitec diploma in Electrical/Electronic Engineering is required.
• Minimum 3 years of relevant work experience in security systems.
• Hands-on experience with ISS, CAC, IDS and CCTV systems.
• Experience in security system configuration and integration with third-party systems.
• Technology-savvy with both hardware and software understanding.
• Singaporean nationality only.

Responsibilities

• Oversee the entire service and maintenance workflow.
• Serve as front-line contact with client representatives on service issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans with resources and milestones.
• Define resource loading, skill requirements, tracking milestones and metrics.
• Identify creative ways to deploy teams for service deliveries.
• Manage day-to-day client interactions and expectations.
• Pursue opportunities to increase customer satisfaction and deepen relationships.
• Maintain knowledge of each client's business, organization and objectives.
• Ensure smooth progress and timely completion of maintenance commitments.
• Perform a wide variety of technical and non-technical tasks.

Skills

Problem solving

Verbal communication

Written communication

Team player

Customer service

Adaptability

Education

Nitec diploma in Electrical/Electronic Engineering

Tools

Integrated Security Management Systems

Card Access Control Systems

Intrusion Detection Systems

CCTV systems

Job description

Responsibilities

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Lead a team of service team members
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements

• Min Nitec diploma in Electrical/Electronic Engineering with at least 3 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantageTechnology savvy (hardware & software)
• Excellent problem solving skills
• Strong verbal and written communication skills
• Must be a team player
• Customer service and business orientated with good initiative and adaptability
• Only Singaporeans may apply.

Please indicate in your profile your expected salary as you apply. Thank you.