Team Lead, Customer Success

Arta Finance; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A fintech company in Singapore is seeking a Customer Success Lead to enhance customer relationships and manage a team. The ideal candidate will have over 13 years in Customer Success, a track record in team management, and a passion for excellent customer engagement. This role offers the opportunity to shape the customer success strategy in a fast-paced environment and ensure the satisfaction of our clients.

Benefits

Robust health insurance

20 weeks of parental leave

15 days PTO annually

Qualifications

• 3+ years of experience leading a customer facing team.
• 13+ years of experience developing and launching Customer Success programs.
• Experience in fraud and AML environment.

Responsibilities

• Define and execute on customer success goals.
• Manage and support a team of customer service personnel.
• Build executive level relationships with customers.

Skills

Customer relationship management

Leadership

Strategic thinking

Communication skills

Organizational skills

Analytical skills

Job description

About Arta

At Arta Finance, we are product builders, machine learning researchers, finance professionals and business leaders determined to create a better way to manage our financial lives. The future of finance is technology—relentlessly user‑focused, elegant, bordering‑on‑magical technology. We are driven by the opportunity to apply deep tech to help people enjoy more successful financial lives. And we believe we can have fun doing it.

If you’re someone who has wondered whether your money is working as hard as you are, or if you’ve ever thought that there must be a better way to set and work toward your goals, we want to hear from you.

We are looking for a seasoned Customer Success Lead to help continue building the function at Arta Finance. You’ll be developing customer relationships, working with product, eng, marketing, and design colleagues to increase the value we deliver to customers, improving our business scalability, and playing an important role in our customer operations.

As a company, we’ll win when our customers win. You will play a leading role in making that happen. The ideal candidate will have management and leadership experience interacting directly with customers, scaling teams within a tech organization, excellent communication skills and a track record of removing barriers for customer adoption. You will help shape the long‑term strategy for the customer success organization while also helping to manage the day‑to‑day operations for the team. You are driven, curious and deeply passionate about ensuring our customers are successful with Arta Finance.

What You Will Do

• Defining, strategizing, and executing on customer success goals, with a focus on reducing customer churn, driving customer value, and increasing customer retention and satisfaction
• Assisting in hiring, managing and supporting a team of strategic customer service personnel to ensure we are hitting our team and company targets
• Actively managing account health across our customers, and guiding the team in creating customer advocates
• Providing thought leadership and acting as a trusted advisor to our customers by building executive level relationships with them
• Being accountable for the long‑term success of the customer portfolio, finding efficient and creative ways to manage customers and deliver positive impact.
• Working cross‑functionally to develop, plan and implement new strategies that enable rapid growth
• Partnering closely with Product, Engineering, Design and Marketing colleagues to help shape our product direction on behalf of customers
• Developing and reporting quarterly performance metrics for the team

Who You Are

• 3+ years of experience leading a customer facing team.
• 13+ years of experience developing and launching Customer Success programs at scale, preferably within a consumer tech organization
• Leverage principles of organizational leadership while creating and managing high performing teams
• Have built successful relationships with customers throughout your career
• Lead effectively in a highly dynamic and fast‑paced environment
• Experience in the fraud and AML environment
• Exceptional organizational, operational and analytical skills
• Proactive, clear, and compelling in your written and oral communication
• Passionate and enthusiastic about helping people!
• Based in Singapore, or have plans to relocate to Singapore at your own expense

What we offer

• Robust health insurance offering for you and your family
• 20 weeks of parental leave
• 15 days PTO annually plus national and company holidays