System Management Specialist (Permanent)

GMP Group; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking an IT Operations Specialist to manage and maintain banking systems and servers. The ideal candidate will have extensive experience in Windows server environments and IT operations. You will be responsible for ensuring security compliance, managing user support, and improving system efficiencies. This role demands strong technical skills and the ability to coordinate with various teams. Competitive salary and growth opportunities are offered.

Qualifications

• Proven experience in building and managing Windows server environments.
• Minimum of three years in IT operations and maintenance with knowledge of ITIL frameworks.
• Possess advanced technical proficiency consistent with Tier 3 IT support responsibilities.

Responsibilities

• Manage and maintain internal systems and developed servers supporting banking operations.
• Compile and submit monthly access log reports.
• Ensure system configurations comply with the bank's security standards.

Skills

Windows server management

IT operations and maintenance

Backup solutions

Monitoring systems

Microsoft 365 applications

Network configuration

Education

Bachelor's degree or higher in a relevant field

Tools

PowerShell

Cloud platforms

SQL Server

Job description

Role

• Manage and maintain internal systems and developed servers supporting banking operations.
• Coordinate with external vendors and manage contracts related to software license renewals and hardware maintenance.

Responsibilities

Operational Documentation:

• Compile and submit monthly access log reports.
• Gather and report system performance metrics on a monthly basis.

Operational Tasks:

• Ensure system configurations comply with the banks security standards, especially during audits.
• Review functional requirements and implement system changes in accordance with established procedures.
• Collaborate with the team leader to validate that system configurations align with design specifications and meet both functional and technical requirements.
• Address daily user support queries related to servers, networks, PCs, and user accounts.
• Respond to system issues by applying workarounds, conducting root cause analysis, and proposing long-term improvements.
• Create and maintain up-to-date technical documentation, including system runbooks, IT inventory lists, ID management records, and system parameter sheets.
• Continuously identify and address system inefficiencies to drive improvements, maintaining clear communication with team members.

Requirements

• Bachelors degree or higher in a relevant field.
• Proven experience in building and managing Windows server environments. (Required)
• Minimum of three years in IT operations and maintenance with knowledge of ITIL frameworks. (Required)
• Hands‑on experience with infrastructure tools such as backup solutions, monitoring systems, antivirus software, and job scheduling tools.
• Working knowledge of Microsoft 365 applications, including Forms, SharePoint, OneDrive, Teams, and Office.
• Familiarity with network configurations, including Access Control Lists (ACLs) and firewalls.
• Possess advanced technical proficiency consistent with Tier 3 IT support responsibilities.

Highly Advantageous Skills/Knowledge

• Experience deploying and managing Linux or Unix‑based server systems.
• Exposure to cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP).
• Working knowledge of databases like Oracle or SQL Server.
• Proficiency in scripting and automation using PowerShell, Shell Script, VBS/VBA, or Python.
• Experience in developing applications using Microsoft Power Apps.

Aptitude

• Ability to escrow issues promptly to the appropriate personnel.
• Willingness to collaborate with leadership to identify operational issues and implement proactive improvements.
• Skilled in implementing temporary workarounds for system issues and conducting thorough root cause analysis to enable permanent resolutions

Additional Info : Changi Business Park

To learn more about this opportunity, please contact Gia Grace at [e-mail]

We regret that only shortlisted candidates will be notified.