Survey Support Agent — Inbound Calls & Data Entry

PERSOL; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

PERSOL is hiring for a data entry and customer service role based in Clarke Quay, Singapore. The position runs from December 2026 to July 2027 within a 5-day work week, with shifts from 8:30 AM to 6:00 PM and 12:00 PM to 9:30 PM.

You will handle survey data, communicate with respondents, and ensure accuracy and timely updates. The role requires a Diploma, at least 1 year in customer service/administration, and strong communication skills.

Qualifications

• Diploma in any discipline required.
• Minimum 1 year of customer service and administrative experience.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office and quick to learn new systems.
• Able to work independently in a fast-paced environment.

Responsibilities

• Enter data and maintain accurate case records.
• Validate data on completed survey cases.
• Contact respondents to verify survey information.
• Review surveys for data accuracy and completeness.
• Provide professional support to respondents on survey matters.
• Support administrative and coordination activities for survey operations.
• Respond to inquiries in a professional, service-oriented manner.
• Meet productivity and quality KPIs.

Skills

Customer service

Communication

Interpersonal skills

Autonomy

Attention to detail

Outbound calls

Education

Diploma in any discipline

Tools

Microsoft Office

Job description

PERSOL is hiring for a data entry and customer service role based in Clarke Quay, Singapore. The position runs from December 2026 to July 2027 within a 5-day work week, with shifts from 8:30 AM to 6:00 PM and 12:00 PM to 9:30 PM.

You will handle survey data, communicate with respondents, and ensure accuracy and timely updates. The role requires a Diploma, at least 1 year in customer service/administration, and strong communication skills.