15X Inbound Call Centre Officer (7 months)

PERSOL; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

PERSOL is hiring for a data entry and customer service role based in Clarke Quay, Singapore. The position runs from December 2026 to July 2027 within a 5-day work week, with shifts from 8:30 AM to 6:00 PM and 12:00 PM to 9:30 PM.

You will handle survey data, communicate with respondents, and ensure accuracy and timely updates. The role requires a Diploma, at least 1 year in customer service/administration, and strong communication skills.

Qualifications

• Diploma in any discipline required.
• Minimum 1 year of customer service and administrative experience.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office and quick to learn new systems.
• Able to work independently in a fast-paced environment.

Responsibilities

• Enter data and maintain accurate case records.
• Validate data on completed survey cases.
• Contact respondents to verify survey information.
• Review surveys for data accuracy and completeness.
• Provide professional support to respondents on survey matters.
• Support administrative and coordination activities for survey operations.
• Respond to inquiries in a professional, service-oriented manner.
• Meet productivity and quality KPIs.

Skills

Customer service

Communication

Interpersonal skills

Autonomy

Attention to detail

Outbound calls

Education

Diploma in any discipline

Tools

Microsoft Office

Job description

Start Date: December 2026 to July 2027

Working Days: 5-day work week, Monday to Sunday, shifts from 8:30AM to 6:00PM & 12:00PM to 9:30PM.

Location: Clarke Quay

• Perform data entry and maintain accurate case records and status updates.

• Conduct data validation on completed survey cases.

• Contact respondents to verify and clarify survey information.

• Review completed surveys to ensure data accuracy, completeness and reliability.

• Provide professional and efficient support to respondents on survey-related matters.

• Support administrative and coordination activities for survey operations.

• Respond to enquiries in a professional and service-oriented manner.

• Meet assigned productivity and quality KPIs.

Requirements

• Singapore Citizen.

• Diploma in any discipline.

• Minimum 1 year of customer service and administrative experience.

• Strong communication and interpersonal skills.

• Comfortable making outbound calls and interacting with respondents.

• Proficient in Microsoft Office applications and able to learn new systems quickly.

• Meticulous, organised and customer-focused.

• Able to work independently in a fast-paced environment.

• Required to attend and pass training and assessment on the first week of work