Inbound Supervisor, Call Centre (7 months)

PERSOL; Singapore; In loco; SGD 20.000 - 26.000; Tempo pieno

Descrizione del lavoro

PERSOL in Singapore is seeking a contract Administrative Assistant for a fixed-term engagement from December 2026 to June 2027 at the Novena location. The role runs Monday to Friday, 8:30am to 6:00pm, and involves data entry, data validation, respondent outreach, and survey support to ensure data accuracy and timely case updates.

Ideal candidates have a Diploma, 1+ year experience in customer service/administration, strong communication, and proficiency in MS Office.

Competenze

• Diploma in any discipline.
• Minimum 1 year of customer service and administrative experience.
• Strong communication and interpersonal skills.
• Comfortable making outbound calls and interacting with respondents.
• Proficient in Microsoft Office applications and able to learn new systems quickly.
• Meticulous, organised and customer-focused.
• Able to work independently in a fast-paced environment.
• Required to attend and pass training and assessment on the first week of work.

Mansioni

• Perform data entry and maintain accurate case records and status updates.
• Conduct data validation on completed survey cases.
• Contact respondents to verify and clarify survey information.
• Review completed surveys to ensure data accuracy, completeness and reliability.
• Provide professional and efficient support to respondents on survey-related matters.
• Support administrative and coordination activities for survey operations.
• Respond to enquiries in a professional and service-oriented manner.
• Meet assigned productivity and quality KPIs.

Conoscenze

Customer service

Data entry

Data validation

Communication

Interpersonal skills

Organizational skills

Formazione

Diploma

Strumenti

Microsoft Office

Descrizione del lavoro

Contract Period: December 2026 to June 2027

Working Days: Monday to Friday

Working Hours: 8:30am to 6:00pm

Location: Novena

• Perform data entry and maintain accurate case records and status updates.

• Conduct data validation on completed survey cases.

• Contact respondents to verify and clarify survey information.

• Review completed surveys to ensure data accuracy, completeness and reliability.

• Provide professional and efficient support to respondents on survey-related matters.

• Support administrative and coordination activities for survey operations.

• Respond to enquiries in a professional and service-oriented manner.

• Meet assigned productivity and quality KPIs.

Requirements

• Singapore Citizen.

• Diploma in any discipline.

• Minimum 1 year of customer service and administrative experience.

• Strong communication and interpersonal skills.

• Comfortable making outbound calls and interacting with respondents.

• Proficient in Microsoft Office applications and able to learn new systems quickly.

• Meticulous, organised and customer-focused.

• Able to work independently in a fast-paced environment.

• Required to attend and pass training and assessment on the first week of work