Supervisor

The Lo & Behold Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality group in Singapore is seeking a service operations leader to enhance guest experiences at The Coconut Club. The role includes leading service operations, fostering guest relationships, and maintaining high service standards. Candidates should be proactive, kind, and curious about improving the dining experience. Additionally, the group offers extensive benefits including a sales incentive program, medical coverage, dining discounts, and sabbaticals for long-serving individuals.

Benefits

Monthly sales incentive

Medical and insurance coverage

Employee dining discounts

Sabbaticals for long service individuals

Qualifications

• Strong interpersonal skills with a focus on guest satisfaction.
• Ability to maintain a positive attitude under pressure.
• Willingness to learn continuously and improve service operations.

Responsibilities

• Lead service operations to ensure guest satisfaction.
• Build relationships with guests to enhance their experience.
• Conduct orders and assist with product knowledge.
• Maintain quality service standards and optimize operations.

Skills

Excellent customer service

Relationship building

Proactive problem solving

Extensive product knowledge

Ability to train others

Job description

The Coconut Club is a Singaporean restaurant that celebrates coconut milk as the lifeblood of our cuisine, over our signature Nasi Lemak or sharing plates. With community at its core, The Coconut Club prioritises an inclusive and diverse culture.

The Coconut Club is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought‑leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in‑house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that is primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day‑to‑day service.

You’ll be in‑charge of:

• Leading service operations
• Building and maintaining relationships with guests
• Order taking and menu description
• Up‑selling products based on your extensive product knowledge
• Assuring outlet setup is complete and walkthrough is done before shift
• Maintaining guest satisfaction levels by being proactive in service/bar operations
• Improving procedures and systems
• Conducting basic training and ensure SOPs are adhered to

We love people who:

• Go above and beyond to make someone other's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever‑curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long‑service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

Should your application progress to the next stage, we will be in contact to arrange an interview.