Supervisor / Assistant Supervisor

CHARMING GARDEN (ASIA PACIFIC) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading restaurant in Singapore is seeking an experienced Supervisor to oversee the daily operations. The role involves motivating staff, ensuring high standards of customer service, and managing complaints. Ideal candidates will have a strong background in restaurant management and be passionate about delivering excellent service. This position is essential for maintaining operational efficiency and staff morale.

Qualifications

• Proven experience as a Supervisor or in a similar F&B leadership role.
• Strong knowledge of restaurant operations and service standards.
• Excellent customer service and communication skills.

Responsibilities

• Supervise and support the daily restaurant operations.
• Motivate front-of-house staff to deliver outstanding customer service.
• Handle customer complaints or concerns in a professional manner.

Skills

Customer service

Restaurant operations

Leadership

Problem-solving

Communication

Job description

Responsibilities

• Supervise and support the daily restaurant operations, ensuring smooth and efficient service
• Motivate front-of-house staff to deliver outstanding customer service
• Ensure smooth day-to-day restaurant operations
• Ensure high standards of customer service are consistently met
• Handle customer complaints or concerns and resolve issues in a professional and timely manner
• Perform daily operation tasks, documenting procedures and creating guidelines
• Ensure proper maintenance and cleanliness of equipment and restaurant
• Conduct opening and closing procedures, including cash handling and shift reports
• Report daily operational or staffing issues to management
• Any other ad-hoc duties as assigned by the Superior from time to time

Requirements

• Proven experience as a Supervisor or in a similar F&B leadership role
• Strong knowledge of restaurant operations and service standards
• Excellent customer service and communication skills
• Service oriented and passionate working in F&B industry
• Problem-solving and conflict-resolution abilities
• Able to work on weekends and public holidays
• Ability to work in a fast-paced environment
• Physical stamina to stand and walk for extended periods
• PC literate, well-organized, and self-motivated

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