supervisor

U BROW BEAUTY; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A beauty service provider in Singapore is seeking an operations manager to oversee daily outlet operations, plan team workloads, and enhance customer service quality. The role involves developing marketing strategies to improve sales and ensuring adherence to company standards. Candidates should be adept at managing teams and resolving issues promptly, contributing to a high-quality service environment. This position emphasizes operational efficiency and customer satisfaction.

Responsibilities

• Oversee the daily operations of the outlet for efficient operations.
• Plan and assign daily workloads to team members.
• Ensure policies and operating procedures are adhered to.

Job description

Responsibilities

• Oversee the daily operations of theoutlet for efficient operations.
• Plan and assign daily workloads to teammembers.
• Plan team members’ work schedules andcompile timesheet
• Report on management regarding salesresults and productivity
• Handle preparation and ensure desiredquality and standards service are achieved
• Develop marketing strategies to improvesales and profitability
• Provide excellent service experience toall customers
• Handle all customer queries and feedbackin a professional and timely manner
• Ensure that policies and standardoperating procedures are strictly adhered to
• Guide and monitor work performance of allstaff
• Monitor and ensure the quality of food,guest services, hygiene, cleanliness and tidiness to achieve total customersatisfaction and meet the company’s standards
• Analyze and resolve problems in a timelyand accurate manner
• Oversee purchasing to stay within budget
• Able to perform additional duties asrequested by the Management as and when required