supervisor

SUNSHINE HAIR AND BEAUTY; Singapore; On-site; SGD 36,000 - 72,000; Full time

Job summary

SUNSHINE HAIR AND BEAUTY in Singapore seeks an Outlet Manager to oversee daily operations, ensuring service quality and driving sales growth. You will coordinate staffing, scheduling, and timesheets while upholding SOPs and budgets.

The role emphasizes exceptional customer service, staff guidance, and adherence to standards in a fast-paced beauty environment. Join a team focused on profitability and guest satisfaction.

Responsibilities

• Oversee the daily operations of the outlet for efficient operations.
• Plan and assign daily workloads to team members.
• Plan team members’ work schedules and compile timesheets.
• Report on management regarding sales results and productivity.
• Handle preparation and ensure desired quality and standards service are achieved.
• Develop marketing strategies to improve sales and profitability.
• Provide excellent service experience to all customers.
• Handle all customer queries and feedback in a professional and timely manner.
• Ensure that policies and standard operating procedures are strictly adhered to.
• Guide and monitor work performance of all staff.
• Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards.
• Analyze and resolve problems in a timely and accurate manner.
• Oversee purchasing to stay within budget.
• Able to perform additional duties as requested by the Management as and when required.

Job description

• Oversee the daily operations of theoutlet for efficient operations.
• Plan and assign daily workloads to teammembers.
• Plan team members’ work schedules andcompile timesheet
• Report on management regarding salesresults and productivity
• Handle preparation and ensure desiredquality and standards service are achieved
• Develop marketing strategies to improvesales and profitability
• Provide excellent service experience toall customers
• Handle all customer queries and feedbackin a professional and timely manner
• Ensure that policies and standardoperating procedures are strictly adhered to
• Guide and monitor work performance of allstaff
• Monitor and ensure the quality of food,guest services, hygiene, cleanliness and tidiness to achieve total customersatisfaction and meet the company’s standards
• Analyze and resolve problems in a timelyand accurate manner
• Oversee purchasing to stay within budget
• Able to perform additional duties asrequested by the Management as and when required