OUTLET MANAGER

OCD HANDS PTE. LTD.; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

A leading food service company in Singapore is seeking a responsible individual to oversee food preparation and service operations. You will ensure hygiene standards are maintained, train the team to deliver high-quality food, and handle customer concerns effectively. The role includes managing food inventory and overseeing team briefings to ensure smooth operations during service periods. This is an opportunity to lead a dedicated team in a dynamic environment.

Responsibilities

• Ensure team briefings are carried out before each service period.
• Implement and ensure that Food Safety and Hygiene standards are met at all times.
• Train and develop the team to deliver the food to a high standard.
• Control wastage and ensure that the outlet is stocked with adequate levels of inventory.
• Handle guests’ special requests and complaints.
• Ensure that all food is presented for service in a timely manner and in correct sequence
• Deal with any customer returns of food in a timely manner
• Check and sign for all deliveries
• Ensure that outlet is stocked with adequate levels of inventory
• Participate in monthly physical stock take of the Outlet, including but not limited to plates, bowls and crockery
• Control wastage
• Handle guests’ special requests and complaints
• Ensure that the Kitchen Assistants and Kitchen Crew are able to handle their duties properly and well groomed, properly attired and efficient.
• Ensure that the highest standard of cleanliness is maintained including the maintenance of furnishings and equipment and the proper set up of the Outlet and connected areas
• Assist your superior in Implementing and developing of training programs
• Perform miscellaneous job-related duties as assigned.

Job description

Responsibilities:

• Ensure team briefings are carried out before each service period
• Implement and ensure that Food Safety and Hygiene standards are met at all times
• Ensure that all food is prepared according to quality, taste and hygiene guidelines established by the Company
• Train and develop the team to deliver the food to a high standard
• Ensure readiness for service and that the pace is set for peak times
• Ensure that all food is presented for service in a timely manner and in correct sequence
• Deal with any customer returns of food in a timely manner
• Check and sign for all deliveries
• Ensure that outlet is stocked with adequate levels of inventory
• Participate in monthly physical stock take of the Outlet, including but not limited to plates, bowls and crockery
• Control wastage
• Handle guests’ special requests and complaints
• Ensure that the Kitchen Assistants and Kitchen Crew are able to handle their duties properly and well groomed, properly attired and efficient.
• Ensure that the highest standard of cleanliness is maintained including the maintenance of furnishings and equipment and the proper set up of the Outlet and connected areas
• Assist your superior in Implementing and developing of training programs
• Perform miscellaneous job-related duties as assigned.