MANAGER

unoia foods pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

UNOIA foods pte. ltd. is seeking a Restaurant Manager to oversee day-to-day operations, manage the budget, and ensure top-tier guest satisfaction and service standards. You will supervise staff, provide motivation, and ensure seamless outlet performance to deliver the best customer experience.

The role focuses on maintaining hygiene, staff briefing, and continuous improvement based on guest feedback, while striving to maximise revenue and uphold quality across all shifts.

Qualifications

• Experience managing day-to-day restaurant operations.
• Ability to develop and manage budgets to control costs.
• Strong focus on guest satisfaction and service excellence.

Responsibilities

• Oversee daily restaurant operations and staff performance.
• Ensure guest satisfaction through service standards and training.
• Monitor costs and implement cost-saving measures without compromising quality.
• Respond to customer feedback and drive improvements.
• Lead staff briefing, motivation, and supervision.

Skills

Operations management

Budget management

Customer service

Staff supervision

Quality control

Job description

• Manage day-to-day operations of a restaurant
• Develop & Manage the Budget to ensure all costs are in line
• Ensure guest satisfaction and Customer Service Action are implemented
• Ensure seamless running of the outlet most efficiently and effectively, delivering the best service standards
• Ensure all staff are well briefed on their responsibilities per company`s standard and given constant supervision and motivation on all aspects of their work.
• Handle customers` feedback and complaints, ensuring that improvements are made accordingly
• Maximise revenue, and opportunities and minimize costs without compromising standards and customers' experience
• To ensure staff hygiene and outlet cleanliness at all times.
• To provide guidance and direction to subordinates, including setting performance standards and monitoring performance.