Operations Supervisor (F & B)

ZHENG ZHONG TIONG BAHRU SHUI KUEH; Singapore; On-site; SGD 27,900 - 39,060; Full time

Job summary

ZHENG ZHONG TIONG BAHRU SHUI KUEH in Singapore is looking for a dedicated individual to assist in outlet operations and manage staff effectively. Responsibilities include ensuring compliance with health and safety standards, overseeing inventory management, and assuming duties in the absence of the Outlet Manager.

The ideal candidate should have strong leadership skills, possess knowledge of POS systems, and be adept at maintaining service quality.

Qualifications

• Proficient in outlet operations and compliance with health and safety standards.
• Experience in managing outlet inventory and staff scheduling.
• Good understanding of POS systems and customer service quality checks.

Responsibilities

• Assist Outlet Manager/Area Manager in outlet operations.
• Oversee smooth operation of the outlet in the manager's absence.
• Plan and maintain outlet inventory levels.

Job description

• Assists the Outlet Manager/Area Manager in outlet operations to ensure compliance with health and safety standards as well as food handling hygiene standard
• Oversees the smooth operation of 1 outlet in the absence of Outlet Manager
• Plan and maintain a safe level of outlet inventory for the outlet operation. Ensure strict receiving, checking and storage procedures of products
• Be proficient of all the responsibilities of the Service Staff and the various work stations
• Manage opening and closing shift and ensure an efficient work stations exists
• Good working knowledge of opening and closing procedures
• Perform food quality and customer service checks
• Supervise and manage staff while on duty. Prioritize and assigning work to the staff
• Be knowledgeable in MOM regulations and laws
• Plan staff schedule to maximize manpower resource and productivity in the absence of Outlet Manager
• Maintain critical standards for product quality, service speed and training, cleanliness and sanitation
• Manage the development and training of service staff Assist in coaching and counselling problems with service staff
• Ensure proper grooming and appearance of service staff
• Assist Outlet Manager in enforcing discipline and proper conduct of all staff
• Good understanding of the POS system
• Assist the Outlet Manager/area Manager in outlet administrative duties and petty cash claims and reconciliations and the timely submission of all documents and paperwork to Corporate office
• Ensure all cash takings are promptly deposited in the absence of Outlet Manager
• Assist in conducting monthly stock checks and take of all inventories
• Assist Outlet Manager in ensuring proper coordination and execution of promotions and marketing activities implemented by Marketing Department