Student Support Officer

V-SWIFT PTE. LTD.; Singapore; On-site; SGD 30,000 - 47,000; Full time

Job summary

V-SWIFT PTE. LTD. is seeking a Student Support Officer to support daily discipline operations within the school setting in Singapore.

You will conduct investigations, guide and mentor students, maintain records, and engage parents as needed. You will follow safeguarding protocols and ensure confidentiality and data protection compliance. The role requires at least 1 year of experience in discipline management or behaviour support with youths, good communication, cultural sensitivity, and the

Qualifications

• Minimum 1 year of experience in discipline management or behaviour support with youths.
• Good communication and interpersonal skills with youths and adults.
• Ability to apply restorative practices or structured behaviour management frameworks.
• Demonstrates emotional resilience and cultural sensitivity, with professional handling of high-pressure situations.

Responsibilities

• Support daily discipline operations, including managing latecomers and suspensions.
• Conduct investigations into incidents and follow up with students and parents.
• Guide and mentor students with disciplinary issues; monitor progress toward outcomes.
• Maintain accurate records of interactions, cases, findings and progress updates.
• Follow safeguarding protocols and raise concerns regarding student safety promptly.
• Ensure confidentiality and data protection compliance (PDPA) in handling information.

Skills

Communication skills

Interpersonal skills

Emotional resilience

Cultural sensitivity

Education

Youth work certifications

Tools

Microsoft Word

Microsoft Excel

Job description

Student Support Officer

Discipline Management: Support daily discipline operations, including managinglatecomers, managing detention / suspensions, conducting walkabouts withinschool compound and surrounding neighbourhood areas.

Case Management: Conduct investigations into incidents,follow up with students and parent engagement.

Student Guidance & Mentoring: Guide andmentor students with disciplinary issues. Monitor and track progress ofidentified students towards the school’s desired outcomes.

Record-Keeping and Documentation: Maintain accurate andtimely records of student interactions, disciplinary cases, investigationfindings and progress updates in accordance with school protocols, includingthe use of Microsoft Office applications (Word, Excel) for incident reports andcase documentation.

Safeguarding and Emergency Protocols: Follow the school's safeguarding and emergency protocols and raise concerns regarding students safety or well-being to the appropriate school personnel in a timely manner.

Confidentiality and Data Protection: Handle all studentand family information with strict confidentiality and in compliance with relevant data protection obligations, including the Personal Data Protection Act (PDPA) and the school's data management policies. Personnel shall not disclose any student or family information to unauthorised parties.

Qualification

(a) It ispreferred to have relevant qualifications orcertifications in youth work orrelated fields.

(b) Must havea minimum of 1 year of working experience in discipline management, casemanagement, or behaviour support involving youths

(c) Possessesgood communication and interpersonal skills with youths and adults.

(d) Possesseseffective strategies to guide and mentor students with disciplinary issues,e.g. experience with applying restorative practices or structured behaviourmanagement frameworks.

(e)Demonstrates emotional resilience and cultural sensitivity, with the ability to manage high-pressure situations professionally and engage students and parentsfrom diverse backgrounds in a fair and culturally respectful manner.