Operations Manager (Student Management & Discipline)

V-SWIFT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

V-SWIFT PTE. LTD. in Singapore seeks a dedicated staff member to support the Student Management Team and teachers in student discipline and welfare. You will supervise detention, document cases, and assist with investigations while coordinating with parents.

Responsibilities include safety walkabouts, controlling access to campus, managing crowd flow, and supporting school operations and events. Strong interpersonal skills and a background in handling youth are essential.

Qualifications

• Preferably 5 years of experience in managing children or youth from diverse backgrounds.
• Prior experience supervising teens in discipline, case management or behaviour support is valued.
• Former personnel from national uniform services is preferred.
• Strong interpersonal and communication skills to engage students, parents and staff and de-escalate conflicts.
• Familiar with restorative practices and student support frameworks.
• Able to work independently, exercise sound judgement and handle high-pressure situations.
• Proficient in report writing and documentation with accurate records.
• MS Office experience is required, and a First Aid certificate is preferred or willingness to obtain one.

Responsibilities

• Support the Student Management Team and teachers in handling student discipline during recess and activities.
• Supervise detention and corrective work and maintain discipline case records.
• Assist in implementing the school's discipline framework and policies.
• Assist with fact-finding and investigations related to student management matters.
• Coordinate with parents on discipline matters and provide investigation updates.
• Conduct regular walkabouts and monitor entry/exit points for safety.
• Manage crowd flow during arrivals, dismissals and high-traffic events to ensure order.
• Respond to emergencies and escalate to appropriate personnel.
• Maintain student management records and attendance data; prepare discipline trend reports.
• Coordinate with external agencies when necessary; support school operations and events.

Skills

Student management

Discipline handling

Interpersonal skills

De-escalation

Restorative practices

Independent work

First Aid

Tools

MS Office

Job description

The Services required shall beas follows:

Student Management &Discipline

• Support theStudent Management Team (SMT) and teachers in handling student disciplinecases, including managing student discipline during recess and schoolactivities, as well as supervising students serving detention and carrying outcorrective work.
• Maintain accurate records of disciplinecases and follow-up actions taken.
• Assist in the implementation of theschool's discipline framework and policies.
• Assist the SMT in fact-finding andinvestigations relating to reported student management matters.
• Coordinate with parents or guardians ondiscipline matters, including providing updates on investigations and follow-upactions taken.

Safety & Security

• Conduct regularwalkabouts within the school premises and around the school's perimeter.
• Monitor schoolentry and exit points to ensure only authorised personnel and students are onschool premises.
• Manage crowdflow during peak periods such as arrival, dismissal, and high-traffic schoolactivities to ensure safety and order.
• Respond toemergencies or incidents on school grounds and escalateto the appropriatepersonnel.
• Ensurecompliance with school safety rules and regulations.

Administrative Support

• Maintain andupdate student management records and databases.
• Monitor andtrack student attendance, flagging persistent absenteeism to the SMT or FormTeachers for follow-up.
• Prepare reportson discipline trends or recurring issues for the SMT.
• Coordinate withexternal agencies (e.g. police, social services) when necessary.

Student Welfare

• Identifystudents who may require additional support and refer them to the appropriatepersonnel (e.g. school counsellor, Form Teachers).
• Build positiverelationships with students to encourage good behaviour.

Support School Operations& Events

• Support the SMTin conducting briefings or orientations for students on school rules,expectations, and behavioural standards.
• Carry out anyother duties assigned by the school management related to student managementand school operations.

The Personnel should have thefollowing skills and experience:

• Preferably 5years of working experience in managing children, teenagers or youth fromdiverse backgrounds
• Priorexperience in managing or supervising teenagers in terms of disciplinaryproceedings, case management or behaviour support is strongly valued
• Preferably aformer personnel from national uniform services
• Has stronginterpersonal and communication skills, with the ability to engage students,parents, and school personnel effectively, including the ability to de-escalateconflicts and manage volatile situations calmly and professionally.
• Familiar withrestorative practices, case management processes, and student supportframeworks.
• Able to workindependently, exercise sound judgement, and respond decisively in dynamic orhigh-pressure situations.
• Proficient inreport writing and documentation, with the ability to maintain accurate recordsand prepare clear reports for the Student Management Team.
• Able to use MSOffice.
• Holds a validFirst Aid certificate, or is willing to obtain one prior to commencement ofduties.