Student Support Officer - School - East

WSH EXPERTS PTE. LTD.; Singapore; On-site; SGD 39,000 - 67,000; Full time

Job summary

WSH EXPERTS PTE. LTD. is seeking a dedicated professional to manage student discipline, conduct investigations, and mentor students within the school environment.

The role emphasizes safeguarding, confidential handling of data, and adherence to school protocols. Responsibilities include maintaining detailed records using MS Office, engaging with parents, and performing additional duties as directed by school management.

Qualifications

• Experience in student discipline and safeguarding.
• Ability to conduct investigations and engage with parents.
• Proficiency with MS Office for incident reports and documentation.

Responsibilities

• Discipline Management: support daily discipline operations including managing latecomers, detention/suspensions, and school walkabouts.
• Case Management: conduct investigations, follow up with students and engage parents.
• Student Guidance & Mentoring: guide and mentor students with disciplinary issues and monitor progress toward outcomes.
• Record-Keeping & Documentation: maintain accurate records of interactions and cases per school protocols using MS Word/Excel.
• Safeguarding & Emergency Protocols: follow safeguarding and emergency protocols and procedures.
• Confidentiality & Data Protection: handle information with strict confidentiality under PDPA and school policies.
• Adhoc Duties: perform other student management or school operation duties as assigned.

Tools

Microsoft Word

Microsoft Excel

Job description

Discipline Management

Support daily discipline operations, including managing latecomers, managing detention / suspensions, conducting walkabouts within school compound and surrounding neighbourhood areas.

Case Management

Conduct investigations into incidents, follow up with students and parent engagement.

Student Guidance & Mentoring

Guide and mentor students with disciplinary issues. Monitor and track progress of identified students towards the school's desired outcomes.

Record-Keeping and Documentation

Maintain accurate and timely records of student interactions, disciplinary cases, investigation findings and progress updates in accordance with school protocols, including the use of Microsoft Office applications (Word, Excel) for incident reports and case documentation.

Safeguarding and Emergency Protocols

Follow the school's safeguarding and emergency protocols and ...

Confidentiality and Data Protection

Handle all student and family information with strict confidentiality and in compliance with relevant data protection obligations, including the Personal Data Protection Act (PDPA) and the school's data management policies. Personnel shall not disclose any student or family information to unauthorised parties.

Adhoc Duties

Perform any other student management or school operation duties as assigned by the school management.