Student Management Officer

V-SWIFT PTE. LTD.; Singapore; On-site; SGD 39,000 - 69,000; Full time

Job summary

V-SWIFT PTE. LTD. seeks a Student Welfare Officer to support the Year Head with fact-finding, case documentation, and restorative processes for student concerns. You will engage with students, parents, and staff to ensure safe, constructive outcomes while maintaining confidentiality.

The role requires 2+ years in youth or school settings, strong communication, and the ability to handle sensitive situations with impartiality and professionalism.

Qualifications

• Diploma or Degree in Social Work, Psychology, Counselling, Youth Work, Education or related discipline would be advantageous.
• At least 2 years' experience working directly with children or youths in school, youth, community or social-service settings.
• Experience in student discipline, case management, restorative practices, counselling support or youth mentoring would be advantageous.
• Able to establish rapport with primary-school-aged children while maintaining professional boundaries.
• Able to conduct sensitive conversations objectively and document information accurately.
• Able to remain calm, impartial and non-judgmental in conflict situations.
• Strong written and verbal communication, including concise case notes for school staff and parents.
• Sound judgement in recognising cases requiring escalation to school personnel.
• High integrity and discretion in handling confidential student and family information.

Responsibilities

• Fact-finding: gather accounts and information from affected parties to establish a clear picture.
• Case Inquiry and documentation: support Year Head in establishing facts through interviews and records.
• Student engagement: engage students to build rapport and facilitate positive outcomes.
• Restorative and conflict-resolution: facilitate restorative conversations when appropriate.
• Parent engagement: support communication with parents, gathering information and providing updates.
• Escalation of concerns: promptly escalate safety or well-being concerns to Year Head.
• Student supervision and presence: maintain visibility during recess, exams, detention, and movement.
• Record-keeping and reporting: maintain case notes and provide progress updates.
• Detention supervision: supervise detention and refer concerns to Year Head as needed.

Skills

Empathy & interpersonal

Communication skills

Documentation & record-keeping

Rapport building

Conflict resolution

Education

Diploma or Degree in Social Work or related field

Experience with youth or school settings preferred

Job description

The Services required are set out as follows:

• Fact-finding — Gather accounts and information from affected parties, including students and witnesses, to establish a clear picture of incidents or concerns.
• Case Inquiry and documentation — Support the Year Head in establishing the facts of reported student conduct incidents through interviews, review of available information, documentation and appropriate follow-up. The officer is not responsible for determining disciplinary outcomes.
• Student engagement — Engage students of varying profiles in a supportive and constructive manner, drawing on an understanding of classroom dynamics and student behaviour to build rapport and facilitate positive outcomes.
• Restorative and conflict-resolution support — Where assessed as appropriate by the Year Head, facilitate restorative conversations or other conflict-resolution processes between students. Cases involving bullying, significant power imbalance, safety concerns or serious misconduct should be referred to the Year Head for direction before any joint dialogue is conducted.
• Parent engagement — Support the Year Head/Form Teacher in communicating with parents or guardians on student management matters, including gathering relevant information and providing agreed factual updates. The officer shall not independently communicate findings, attribute fault, make commitments on behalf of the school, or communicate disciplinary decisions without prior clearance from the Year Head or School Leader.
• Escalation of concerns — Promptly elevate cases involving student safety or well-being, suspected abuse, self-harm concerns, serious violence, sexual misconduct, repeated or severe bullying, threats, or other significant concerns to the Year Head or designated school personnel. The officer shall not independently manage such cases beyond immediate actions necessary to safeguard students.
• Student supervision and presence — Maintain a visible presence during designated recesses, examinations, detention periods and student movement, observe student interactions, provide appropriate verbal reminders and support orderly behaviour. Matters requiring disciplinary intervention shall be referred promptly to the teacher-in-charge or Year Head.
• Record-keeping and reporting — Maintain proper case notes for all student management matters handled, and provide regular updates to the Year Head on case progress to support accountability and continuity of care.
• Detention supervision — Supervise students assigned to detention, ensure orderly conduct and compliance with the school’s detention requirements, and engage students appropriately to encourage reflection on their behaviour and better choices. The officer should monitor and record attendance and any significant observations or incidents during detention, and refer behavioural concerns or matters requiring disciplinary action to the Year Head or designated teacher.

The Personnel should preferably have the following qualifications, skills and experience:

·Diploma or Degree in Social Work, Psychology, Counselling, Youth Work, Education or a related discipline would be advantageous.

·At least 2 years' experience working directly with children or youths, particularly in a school, youth, community or social-service setting.

·Experience in student discipline, case management, restorative practices, counselling support, youth mentoring or behaviour management would be advantageous.

·Able to establish rapport with primary-school-aged children while maintaining appropriate professional boundaries and authority.

·Able to conduct sensitive conversations objectively, listen to differing accounts and document information accurately.

·Able to remain calm, impartial and non-judgmental when handling conflictand emotionally charged situations.

·Strong written and verbal communication skills, including the ability to prepare concise case notes and communicate appropriately with school staff and parents.

·Sound judgement in recognising cases requiring immediate escalation to school personnel.

·High level of integrity and discretion inhandling confidential student and family information.