Student & Parent Experience Specialist

Write Edge; Singapore; On-site; SGD 50,000 - 65,000; Full time

Job summary

Write Edge in Singapore is seeking a customer relations & operations professional to engage with students and parents, provide course guidance, and ensure a high-quality overall experience. You will collaborate with teachers and staff to keep operations running smoothly while delivering a warm, proactive service culture.

The role emphasizes relationship-building, problem-solving, and ongoing support to families, contributing to growth and student satisfaction in a dynamic education company.

Qualifications

• 1-2 years of relevant work experience.
• Leadership qualities and project management experience (advantage).
• Strong English communication and interpersonal skills.

Responsibilities

• Be the first point of contact for students and parents, both in person and online.
• Provide course advice and support to prospective and existing parents.
• Build strong relationships with students and parents through timely follow-up and excellent customer service.
• Support centre operations, including scheduling, teacher deployment, and relief coordination.
• Assist with administrative duties such as invoicing and student records.
• Help ensure the smooth running of the centre and a positive experience for all students.

Skills

Multitasking

Problem-Solver

Excellent Communicator

Team Player

Professionalism

Tech-Savvy

Tools

Google Docs

Google Sheets

Microsoft Office

Job description

Write Edge in Singapore is seeking a customer relations & operations professional to engage with students and parents, provide course guidance, and ensure a high-quality overall experience. You will collaborate with teachers and staff to keep operations running smoothly while delivering a warm, proactive service culture.

The role emphasizes relationship-building, problem-solving, and ongoing support to families, contributing to growth and student satisfaction in a dynamic education company.