Customer Service Associate (Maternity Cover / Hougang)

Write Edge; Singapore; On-site; SGD 50,000 - 65,000; Full time

Job summary

Write Edge in Singapore is seeking a customer relations & operations professional to engage with students and parents, provide course guidance, and ensure a high-quality overall experience. You will collaborate with teachers and staff to keep operations running smoothly while delivering a warm, proactive service culture.

The role emphasizes relationship-building, problem-solving, and ongoing support to families, contributing to growth and student satisfaction in a dynamic education company.

Qualifications

• 1-2 years of relevant work experience.
• Leadership qualities and project management experience (advantage).
• Strong English communication and interpersonal skills.

Responsibilities

• Be the first point of contact for students and parents, both in person and online.
• Provide course advice and support to prospective and existing parents.
• Build strong relationships with students and parents through timely follow-up and excellent customer service.
• Support centre operations, including scheduling, teacher deployment, and relief coordination.
• Assist with administrative duties such as invoicing and student records.
• Help ensure the smooth running of the centre and a positive experience for all students.

Skills

Multitasking

Problem-Solver

Excellent Communicator

Team Player

Professionalism

Tech-Savvy

Tools

Google Docs

Google Sheets

Microsoft Office

Job description

As Write Edge continues to grow, we're looking for warm, passionate and service-oriented individuals to join our Customer Relations & Operations team.

This role is ideal for someone who enjoys working with people, solving problems, and keeping things running smoothly behind the scenes. You'll work closely with students, parents, teachers, and colleagues while gaining valuable experience and opportunities for growth within a growing education company.

Why Join Us?

At Write Edge, you'll be part of a supportive team that values growth, collaboration, and continuous improvement. Beyond day-to-day operations, you'll play an important role in shaping the experience of our students and parents, while developing valuable skills and taking on new opportunities as the company grows.

What You'll Do:

• Be the first point of contact for students and parents, both in person and online
• Provide course advice and support to prospective and existing parents
• Build strong relationships with students and parents through timely follow-up and excellent customer service
• Support centre operations, including scheduling, teacher deployment, and relief coordination
• Assist with administrative duties such as invoicing and student records
• Help ensure the smooth running of the centre and a positive experience for all students

What We're Looking For:

• Tech-Savvy: Proficiency in Google Docs, Sheets, and Microsoft Office
• Multitasker: Ability to handle a fast-paced environment and adapt to change with ease
• Problem-Solver: Quick-thinking, meticulous, and detail-oriented
• Great Communicator: Strong verbal and written English proficiency with excellent interpersonal skills
• Professional: Represent Write Edge with professionalism in both attire and speech
• Team Player: Accountable, responsible, and able to collaborate effectively with the team

Additional Requirements:

• -At least 1-2 years of relevant work experience.
• -Leadership qualities and project management experience (an advantage).

Learn more about what it's like to work at Write Edge here:

https://www.write-edge.com/careers/

https://www.linkedin.com/company/write-edge/