Education Centre Customer Success Specialist

THE WRITE CONNECTION PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

The Write Connection PTE. LTD. is seeking a Customer Service Officer to be the first point of contact for students and families across multiple centres in Singapore.

You will provide personalised support, share information about English and writing programmes, and help move leads through the enrollment process. Responsibilities include handling sales leads, managing inquiries via phone, email, and walk-ins, and supporting administrative tasks to ensure smooth enrolments while maintaining a

Qualifications

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Able to communicate in Mandarin with our Mandarin-speaking families.
• Sales experience or a proven track record of meeting sales targets is an advantage.

Responsibilities

• Sales & Leads Management: Share information about TWC programmes with current and potential customers to achieve the centre's sales target.
• Identify customer needs and recommend suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes' visibility and drive enrolments.

Skills

Customer service

Communication skills

Mandarin

English proficiency

Sales experience

Education

GCE O levels

Tools

MacBook

G-Suite

Job description

The Write Connection PTE. LTD. is seeking a Customer Service Officer to be the first point of contact for students and families across multiple centres in Singapore.

You will provide personalised support, share information about English and writing programmes, and help move leads through the enrollment process. Responsibilities include handling sales leads, managing inquiries via phone, email, and walk-ins, and supporting administrative tasks to ensure smooth enrolments while maintaining a