Customer Service Associate (Full Time)

Write Edge; Singapore; Vor Ort; SGD 31.000 - 47.000; Vollzeit

Zusammenfassung

Write Edge in Singapore is seeking an Operations & Student Support Executive to be the first point of contact for students and parents, both in person and online, providing course guidance and exceptional service. You will support centre operations, scheduling, and invoicing, ensuring a smooth and positive experience for all students.

The role requires 1–2 years of relevant work experience, strong English communication, and a professional, team‑oriented attitude.

Qualifikationen

• 1-2 years of relevant work experience.
• Leadership qualities and project management experience is a plus.
• Strong verbal and written English communication.

Aufgaben

• Be the first point of contact for students and parents, in person and online.
• Provide course advice and support to prospective and existing parents.
• Build strong relationships through timely follow-up and excellent service.
• Support centre operations: scheduling, teacher deployment, and relief coordination.
• Assist with administrative duties: invoicing and student records.
• Help ensure smooth centre running and a positive student experience.

Kenntnisse

Tech-savvy

Multitasker

Problem-solving

Great communicator

Professional

Team player

Tools

Google Docs

Sheets

Microsoft Office

Jobbeschreibung

Why Join Us?

At Write Edge, you’ll be part of a supportive team that values growth, collaboration, and continuous improvement. Beyond day-to-day operations, you’ll play an important role in shaping the experience of our students and parents, while developing valuable skills and taking on new opportunities as the company grows.

What You’ll Do:

• Be the first point of contact for students and parents, both in person and online.
• Provide course advice and support to prospective and existing parents.
• Build strong relationships with students and parents through timely follow-up and excellent customer service.
• Support centre operations, including scheduling, teacher deployment, and relief coordination.
• Assist with administrative duties such as invoicing and student records.
• Help ensure the smooth running of the centre and a positive experience for all students.

What We’re Looking For:

• Tech-Savvy: Proficiency in Google Docs, Sheets, and Microsoft Office.
• Multitasker: Ability to handle a fast-paced environment and adapt to change with ease.
• Problem-Solving: Quick-thinking, meticulous, and detail-oriented.
• Great Communicator: Strong verbal and written English proficiency with excellent interpersonal skills.
• Professional: Represent Write Edge with professionalism in both attire and speech.
• Team Player: Accountable, responsible, and able to collaborate effectively with the team.

Additional Requirements:

• -At least 1-2 years of relevant work experience.
• -Leadership qualities and project management experience (an advantage).

Location(s):

Across branches in Singapore.

Check out our locations here https://www.write-edge.com/locate-us/

Work Hours:

• Weekdays: 1pm - 10pm
• Weekends: 8:30am - 6:30pm

(Must be able to work 3 weekdays + 2 weekends)