Customer Service Associate (Hougang / Jurong / Full Time)

Write Edge; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Write Edge is seeking a customer-focused administrator to support our learning-centre operations in Singapore. You will help students and parents with guidance, coordinate scheduling, and assist with invoicing and records.

You’ll represent the centre professionally and collaborate across branches to ensure a smooth, positive experience for every student. Ideal candidates bring 1–2 years of relevant experience, strong English communication, and proficiency with Google Docs/Sheets and MS Office in

Qualifications

• 1–2+ years of relevant work experience in a customer-facing role.
• Ability to communicate clearly in English, both written and verbal.
• Comfort with a fast-paced environment and change management.

Responsibilities

• Be the first point of contact for students and parents, both in person and online.
• Provide course advice and support to prospective and existing parents.
• Build strong relationships with students and parents through timely follow-up and excellent customer service.
• Support centre operations, including scheduling, teacher deployment, and relief coordination.
• Assist with administrative duties such as invoicing and student records.
• Help ensure the smooth running of the centre and a positive experience for all students.

Skills

Tech-Savvy

Multitasker

Problem-Solver

Great Communicator

Professional

Team Player

Tools

Google Docs

Google Sheets

Microsoft Office

Job description

Why Join Us?

At Write Edge, you’ll be part of a supportive team that values growth, collaboration, and continuous improvement. Beyond day-to-day operations, you’ll play an important role in shaping the experience of our students and parents, while developing valuable skills and taking on new opportunities as the company grows.

What You’ll Do:

• Be the first point of contact for students and parents, both in person and online.
• Provide course advice and support to prospective and existing parents.
• Build strong relationships with students and parents through timely follow-up and excellent customer service.
• Support centre operations, including scheduling, teacher deployment, and relief coordination.
• Assist with administrative duties such as invoicing and student records.
• Help ensure the smooth running of the centre and a positive experience for all students.

What We’re Looking For:

• Tech-Savvy: Proficiency in Google Docs, Sheets, and Microsoft Office.
• Multitasker: Ability to handle a fast-paced environment and adapt to change with ease.
• Problem-Solver: Quick-thinking, meticulous, and detail-oriented.
• Great Communicator: Strong verbal and written English proficiency with excellent interpersonal skills.
• Professional: Represent Write Edge with professionalism in both attire and speech.
• Team Player: Accountable, responsible, and able to collaborate effectively with the team.

Additional Requirements:

• At least 1-2 years of relevant work experience.
• Leadership qualities and project management experience (an advantage).

Location(s):

Across branches in Singapore.

Check out our locations here https://www.write-edge.com/locate-us/

Work Hours:

Weekdays: 1pm - 10pm

Weekends: 8:30am - 6:30pm

(3 weekdays + 2 weekends)

Learn more about what it’s like to work at Write Edge here:

https://www.write-edge.com/careers/

https://www.linkedin.com/company/write-edge/