Strategic Tech Account Manager

SoftwareOne; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

SoftwareOne is seeking a Client Manager to own and develop relationships with assigned customers, ensuring they receive maximum value throughout their journey with us. You will focus on delivering an exceptional customer experience, strengthening long-term partnerships, and identifying opportunities to retain and grow accounts.

You will develop and execute account strategies, understand customers’ business objectives, and connect them with the right SoftwareOne solutions and services.

Qualifications

• Experience in account management, business development, or consultative sales within tech or software.
• Ability to manage relationships with mid-sized or enterprise customers.
• Comfort engaging senior executives and communicating business value of tech solutions.
• Strong commercial awareness to develop account strategies and forecast pipelines.
• Excellent communication, presentation, organization, and time-management skills.
• Customer-focused, proactive, and results-oriented with strong problem-solving abilities.

Responsibilities

• Serve as the primary contact for assigned customers, building trusted relationships with IT teams and executives.
• Develop and execute account strategies focused on satisfaction, retention, growth, and new opportunities.
• Understand customers' business objectives and technology priorities, positioning SoftwareOne solutions.
• Identify opportunities to grow existing accounts and win new customers via consultative selling.
• Collaborate with internal teams to coordinate account activities and deliver customer solutions.
• Maintain accurate account information, forecasts, and KPIs in sales platforms while owning the customer experience.

Skills

Account management

Commercial acumen

Relationship building

Sales forecasting

Tools

CRM software

Job description

SoftwareOne is seeking a Client Manager to own and develop relationships with assigned customers, ensuring they receive maximum value throughout their journey with us. You will focus on delivering an exceptional customer experience, strengthening long-term partnerships, and identifying opportunities to retain and grow accounts.

You will develop and execute account strategies, understand customers’ business objectives, and connect them with the right SoftwareOne solutions and services.