Client Manager

SoftwareOne; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

SoftwareOne is seeking a Client Manager to own and develop relationships with assigned customers, ensuring they receive maximum value throughout their journey with us. You will focus on delivering an exceptional customer experience, strengthening long-term partnerships, and identifying opportunities to retain and grow accounts.

You will develop and execute account strategies, understand customers’ business objectives, and connect them with the right SoftwareOne solutions and services.

Qualifications

• Experience in account management, business development, or consultative sales within tech or software.
• Ability to manage relationships with mid-sized or enterprise customers.
• Comfort engaging senior executives and communicating business value of tech solutions.
• Strong commercial awareness to develop account strategies and forecast pipelines.
• Excellent communication, presentation, organization, and time-management skills.
• Customer-focused, proactive, and results-oriented with strong problem-solving abilities.

Responsibilities

• Serve as the primary contact for assigned customers, building trusted relationships with IT teams and executives.
• Develop and execute account strategies focused on satisfaction, retention, growth, and new opportunities.
• Understand customers' business objectives and technology priorities, positioning SoftwareOne solutions.
• Identify opportunities to grow existing accounts and win new customers via consultative selling.
• Collaborate with internal teams to coordinate account activities and deliver customer solutions.
• Maintain accurate account information, forecasts, and KPIs in sales platforms while owning the customer experience.

Skills

Account management

Commercial acumen

Relationship building

Sales forecasting

Tools

CRM software

Job description

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

Are you passionate about building trusted customer relationships and helping organizations achieve greater value from technology?

Do you enjoy developing strategic accounts, identifying growth opportunities, and delivering meaningful customer outcomes?

Would you like to collaborate with diverse teams while representing SoftwareOne’s broad portfolio of solutions and services?

As an Client Manager at SoftwareOne, you will own and develop relationships with assigned customers, ensuring they receive maximum value throughout their journey with us. You will focus on delivering an exceptional customer experience, strengthening long-term partnerships, and identifying opportunities to retain and grow accounts.

You will develop and execute account strategies, understand customers’ business objectives, and connect them with the right SoftwareOne solutions and services.

You will be part of a collaborative sales organization, working closely with Business Development Executives, solution specialists, delivery teams, and managed services professionals.

Together, the team works to understand customer priorities, develop relevant solutions, and deliver positive business outcomes.

Role and Responsibilities

• Serve as the primary point of contact for assigned customers, building trusted and long-term relationships with stakeholders from IT teams to senior executives.
• Develop and execute account strategies focused on customer satisfaction, retention, profitable growth, and new business opportunities.
• Understand customers’ business objectives and technology priorities, positioning relevant SoftwareOne solutions and services based on their needs.
• Identify opportunities to grow existing accounts and acquire new customers through consultative, cross-selling, and value-based sales approaches.
• Collaborate with internal sales, solution, delivery, and service teams to coordinate account activities and support the successful delivery of customer solutions.
• Maintain accurate account information, opportunities, forecasts, KPIs, and financial data in the relevant sales platforms while taking ownership of the overall customer experience.

What we need to see from you

• Experience in account management, business development, or consultative sales within the technology, software, cloud, or services sector.
• Demonstrated ability to build, manage, and grow relationships with mid-sized or enterprise customers.
• Confidence in engaging stakeholders at different levels, including senior executives, and communicating the business value of technology solutions and services.
• Strong commercial awareness with the ability to develop account strategies, identify opportunities, and manage sales pipelines and forecasts.
• Excellent communication, presentation, organization, and time-management skills, with the ability to collaborate effectively across teams.
• A customer-focused, proactive, and results-oriented approach, supported by strong problem-solving and consultative skills.

Job Function

Sales