Client Manager

SoftwareONE Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

SoftwareOne is seeking a Client Manager to build trusted relationships with assigned customers in Singapore, delivering value from our software and cloud solutions. You will develop account strategies, align objectives with software offerings, and drive customer outcomes across teams.

Join a collaborative sales organization and help retain and grow accounts by identifying opportunities, managing forecasts, and providing exceptional customer experiences across the journey.

Qualifications

• Experience in account management, business development, or consultative sales within technology, software, cloud, or services.
• Demonstrated ability to build, manage, and grow relationships with mid-sized or enterprise customers.
• Confident in engaging stakeholders at different levels, including senior executives, and communicating business value of technology solutions.

Responsibilities

• Serve as the primary point of contact for assigned customers, building trusted relationships with IT teams to senior executives.
• Develop and execute account strategies focused on customer satisfaction, retention, profitable growth, and new opportunities.
• Understand customers’ objectives and technology priorities, positioning SoftwareOne solutions accordingly.
• Identify opportunities to grow existing accounts and acquire new customers through consultative, cross-selling, and value-based sales.
• Collaborate with internal teams to coordinate account activities and support delivery of customer solutions.
• Maintain accurate account information, opportunities, forecasts, KPIs, and financial data in sales platforms.

Skills

Account management

Business development

Consultative sales

Stakeholder management

Communication

Job description

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Are you passionate about building trusted customer relationships and helping organizations achieve greater value from technology?

Do you enjoy developing strategic accounts, identifying growth opportunities, and delivering meaningful customer outcomes?

Would you like to collaborate with diverse teams while representing SoftwareOne’s broad portfolio of solutions and services?

As an Client Manager at SoftwareOne, you will own and develop relationships with assigned customers, ensuring they receive maximum value throughout their journey with us. You will focus on delivering an exceptional customer experience, strengthening long-term partnerships, and identifying opportunities to retain and grow accounts.

You will develop and execute account strategies, understand customers’ business objectives, and connect them with the right SoftwareOne solutions and services.

You will be part of a collaborative sales organization, working closely with Business Development Executives, solution specialists, delivery teams, and managed services professionals.

Together, the team works to understand customer priorities, develop relevant solutions, and deliver positive business outcomes.

Role and Responsibilities

• Serve as the primary point of contact for assigned customers, building trusted and long-term relationships with stakeholders from IT teams to senior executives.
• Develop and execute account strategies focused on customer satisfaction, retention, profitable growth, and new business opportunities.
• Understand customers’ business objectives and technology priorities, positioning relevant SoftwareOne solutions and services based on their needs.
• Identify opportunities to grow existing accounts and acquire new customers through consultative, cross-selling, and value-based sales approaches.
• Collaborate with internal sales, solution, delivery, and service teams to coordinate account activities and support the successful delivery of customer solutions.
• Maintain accurate account information, opportunities, forecasts, KPIs, and financial data in the relevant sales platforms while taking ownership of the overall customer experience.

What we need to see from you

• Experience in account management, business development, or consultative sales within the technology, software, cloud, or services sector.
• Demonstrated ability to build, manage, and grow relationships with mid-sized or enterprise customers.
• Confidence in engaging stakeholders at different levels, including senior executives, and communicating the business value of technology solutions and services.
• Strong commercial awareness with the ability to develop account strategies, identify opportunities, and manage sales pipelines and forecasts.
• Excellent communication, presentation, organization, and time-management skills, with the ability to collaborate effectively across teams.
• A customer-focused, proactive, and results-oriented approach, supported by strong problem-solving and consultative skills.

Job Function

Sales