Account Manager

5G-Starlink Pte.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

5G-Starlink Pte. is seeking an Account Manager in Singapore to manage a portfolio of customers, nurture relationships, and drive growth. You will liaise with cross-functional teams to enhance the customer experience, respond to inquiries, and identify new opportunities within existing accounts.

Occasional travel may be required as you work toward ambitious sales quotas. You will serve as the primary contact for clients, maintain trusted advisor relationships with stakeholders, and collaborate

Qualifications

• Proven work experience as an Account Manager or similar role.
• Ability to communicate, present and influence stakeholders at all levels.
• Experience with CRM software (Salesforce/ZohoHubSpot) and MS Excel.
• Experience delivering client-focused solutions to customer needs.
• Proven ability to manage multiple projects with sharp attention to detail.
• Excellent listening, negotiation and presentation abilities.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the lead point of contact for all account management matters.
• Build and maintain strong, long-lasting client relationships.
• Develop trusted advisor relationships with key accounts and executives.
• Ensure timely and successful delivery of solutions per customer needs.
• Develop new business within existing clients and identify areas for improvement to meet quotas.
• Forecast and track key account metrics (quarterly sales, annual forecasts).
• Collaborate with sales to identify and grow opportunities within territory.
• Assist with challenging client requests or escalations as needed.

Skills

CRM software familiarity

Relationship building

Communication skills

Negotiation

Presentation skills

Sales experience

Attention to detail

Time management

Travel flexibility

Tools

Salesforce

Zoho CRM

HubSpot

MS Excel

Job description

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Managers role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, wed like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills