Strategic Key Account Partner — Logistics Growth

DHL Express (Singapore) Pte. Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

DHL Express (Singapore) Pte. Ltd is seeking a Customer Relationship Manager within DHL Supply Chain to act as the focal point between customers, operations and the wider DSC business in Singapore.

You will balance customer needs with operational realities and coordinate with internal teams to deliver value. Key duties include driving net growth with existing customers, leading commercial negotiations, and coordinating data entry into systems such as Salesforce.

Responsibilities

• Act as the focal point between customer, operations and the wider DSC business
• Main point of contact for customers on topics of strategic and tactical relevance, especially for commercial and important operations matters
• Balance needs of the customer with needs of our operations by facilitating mutual solutions
• Manage and resolve potential resulting concerns from the customer
• Champion the overall Customer Centricity agenda to drive actions that go beyond just responding to customer satisfaction scores and measurements
• Drive Net Growth with existing customer
• Build extensive coach network in customer’s organization, gain access to decision makers and spread the word on the value we have delivered
• Be familiar with the commercial agreement and fully understand DSC’s and customer’s duties & rights. Lead related commercial negotiations based on internally aligned positions
• Diligently coordinate DSC internal commercial process related to his/her accounts, Ensures timely and accurate data entry into systems and tools required for above processes, e.g., Salesforce.com
• Work closely with operations to track performance and scale when customer satisfaction is at risk
• Ensure the delivery of an exceptional customer experience by implementing and overseeing CXM strategies
• Lead and participate in Management Business Reviews (MBR) and Quarterly Business Reviews (QBR) to ensure strategic alignment and continuous improvement.

Job description

DHL Express (Singapore) Pte. Ltd is seeking a Customer Relationship Manager within DHL Supply Chain to act as the focal point between customers, operations and the wider DSC business in Singapore.

You will balance customer needs with operational realities and coordinate with internal teams to deliver value. Key duties include driving net growth with existing customers, leading commercial negotiations, and coordinating data entry into systems such as Salesforce.