Strategic Key Account Manager - Freight and Logistics

DHL Global Forwarding; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

DHL Global Forwarding in Singapore is seeking an experienced Account Manager to lead relationships with CSI/MNC and strategic customers. You will act as the primary contact, coordinate trade lanes, and drive new business through RFQ-driven solutions while aligning with global sector strategies.

You will nurture long-term client relationships, manage pipelines, and ensure high service standards through regular reviews and clear communication with internal teams.

Qualifications

• Experience in account management of freight forwarding or related international transportation services.
• Sector experience Life Science/ Tech is a plus.
• Proven track record in developing and growing business with an assigned portfolio through RFQ customised solutions selling.
• Good understanding of sector trends in the freight forwarding industry.
• Able to identify customer needs by gathering information and building long-term relationships through value creation.
• Well developed communication and presentation skills.
• Diploma/degree with more than 5 years of relevant working experience in an MNC environment.

Responsibilities

• Manage relationships with CSI/ MNC and SC customers and prospects; act as primary contact and coordinate the account (e.g., Trade Lane involvement).
• Seeks and prospects Strategic Customer targets to win new customers.
• Ensure Key Account activities align with global/regional sector strategy.
• Attend external and internal meetings to support business development.
• Achieve sales targets by maintaining a healthy pipeline and proactive performance.
• Maintain accurate sales activity records with regular reporting and analysis.
• Prepare RFI/RFP/RFQ documents and ensure proper operational handover and implementation (SLA/SOP).
• Retain customers by close liaison and ensuring satisfaction with DHL service standards.
• Coordinate with CRMs on account planning, inquiries, and reviews.
• Update CRMs and executive sponsors on business-critical issues.
• Consult CRMs and Sector Heads on solutions and best practices.
• Gather customer and market information to update Product and Trade Lane.

Skills

Account management

Freight forwarding

RFQ & solutions selling

Customer relationship mgmt

Communication skills

Presentation skills

MNC experience

Education

Bachelor’s or Diploma

Job description

DHL Global Forwarding in Singapore is seeking an experienced Account Manager to lead relationships with CSI/MNC and strategic customers. You will act as the primary contact, coordinate trade lanes, and drive new business through RFQ-driven solutions while aligning with global sector strategies.

You will nurture long-term client relationships, manage pipelines, and ensure high service standards through regular reviews and clear communication with internal teams.