Strategic Key Account Manager - Logistics Growth

DHL Supply Chain; Singapore; Sur place; Confidential; Plein temps

Résumé du poste

DHL Supply Chain is seeking a seasoned professional to lead strategic account management for key customers in Singapore. You will act as the focal point between customers, operations, and the DSC business, driving CX and net growth while aligning commercial and operational priorities.

You should have 5–8 years in contract logistics, strong client-facing acumen, exceptional communication and stakeholder management skills, and comfort with negotiations and data-driven improvements.

Qualifications

• Minimum 5-8 years of Contract Logistics experience.
• Commercial acumen and experience in a client-facing role.
• Ability to identify and understand a stakeholder or customer’s situation, feelings and motivation.
• Ability to stand one’s ground when dealing with tough/highly demanding stakeholders.
• Exceptional communication, facilitation and presentation skills at all levels.
• Operational/Solution Design/Consulting experience that involved facing customers is an added advantage.
• Willingness to learn about Operations in Contract Logistics if unexperienced.

Responsabilités

• Act as the focal point between customer, operations and the wider DSC business
• Main point of contact for customers on topics of strategic and tactical relevance, especially for commercial and important operations matters
• Balance needs of the customer with needs of our operations by facilitating mutual solutions
• Manage and resolve potential resulting concerns from the customer
• Champion the overall Customer Centricity agenda to drive actions that go beyond just responding to customer satisfaction scores and measurements
• Drive Net Growth with existing customer
• Build extensive coach network in customer’s organization, gain access to decision makers and spread the word on the value we have delivered
• Be familiar with the commercial agreement and fully understand DSC’s and customer’s duties & rights. Lead related commercial negotiations based on internally aligned positions
• Diligently coordinate DSC internal commercial process related to his/her accounts, Ensures timely and accurate data entry into systems and tools required for above processes, e.g., Salesforce.com
• Work closely with operations to track performance and
• Ensure the delivery of an exceptional customer experience by implementing and overseeing CXM strategies
• Lead and participate in Management Business Reviews (MBR) and Quarterly Business Reviews (QBR) to ensure strategic alignment and continuous improvement.

Connaissances

Client-facing

Commercial acumen

Communication skills

Stakeholder management

Negotiation

Outils

Salesforce.com

Description du poste

DHL Supply Chain is seeking a seasoned professional to lead strategic account management for key customers in Singapore. You will act as the focal point between customers, operations, and the DSC business, driving CX and net growth while aligning commercial and operational priorities.

You should have 5–8 years in contract logistics, strong client-facing acumen, exceptional communication and stakeholder management skills, and comfort with negotiations and data-driven improvements.