Strategic Key Account Operations Lead

DSV; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

DSV is seeking an experienced account manager in Singapore to own key accounts and ensure operational excellence. You will act as the primary operational interface between customers and internal stakeholders, managing day-to-day activities and driving growth.

Responsibilities include coordinating end-to-end shipments, monitoring KPIs, and supporting RFIs/RFPs with pricing input. Strong communication and cross-functional collaboration are essential for success in this role.

Qualifications

• Degree or Diploma in Business Management, Logistics / Transportation or equivalent.
• 3 years of experience in the supply chain industry.
• English language proficiency.

Responsibilities

• Own and manage assigned key accounts to ensure operational excellence and high customer satisfaction.
• Oversee end-to-end shipment execution for timely, accurate, compliant delivery.
• Monitor KPIs, conduct business reviews, and drive continuous improvement.
• Collaborate with internal stakeholders to support RFIs/RFPs and pricing input.
• Maintain data quality in CRM (e.g., MS Dynamics) and support billing and reporting.
• Ensure compliance with SOPs, SLAs, and QHSE policies.

Skills

Self-motivated

Cross-functional interfaces

Self-management

Communication skills

Decision-making

Organized

Administration skills

Customer focus

Team player

Education

Degree or Diploma in Business Management or Logistics / Transportation

Tools

MS Office

MS Dynamics

Job description

DSV is seeking an experienced account manager in Singapore to own key accounts and ensure operational excellence. You will act as the primary operational interface between customers and internal stakeholders, managing day-to-day activities and driving growth.

Responsibilities include coordinating end-to-end shipments, monitoring KPIs, and supporting RFIs/RFPs with pricing input. Strong communication and cross-functional collaboration are essential for success in this role.