Strategic Customer Success Manager - Renewals & Growth

Wolters Kluwer; Singapore; Hybrid; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Medical coverage for you and family

Flexible working hours

Paid annual leave

Volunteer time off

Wellness program

Learning & development opportunities

Job summary

Wolters Kluwer in Singapore is seeking a Customer Success Manager to drive customer value, retention, and growth across your portfolio. You will onboard, drive adoption, and engage customers to ensure outcomes and renewal.

In a hybrid role based at Shenton Way, you will collaborate with Sales, Product, and Marketing, monitor health metrics, conduct business reviews, and develop scalable success programs to reduce churn and expand accounts.

Qualifications

• Strong relationship-building and stakeholder management skills.
• Proven ability to drive customer retention and expansion.
• Data-driven approach to customer health and lifecycle management.
• Experience with CRM (Salesforce).
• Ability to manage multiple accounts and priorities.

Responsibilities

• Own and manage a portfolio of customers throughout their lifecycle.
• Accountable for revenue performance across territory.
• Develop trusted advisor relationships with key stakeholders.
• Drive product adoption through strategic success plans and regular business reviews.
• Identify and mitigate churn risks proactively.
• Partner with Sales to uncover expansion and upsell opportunities.
• Monitor customer health metrics and usage data to identify trends.
• Conduct Quarterly Business Reviews (QBRs) and strategic check-ins.
• Collaborate with Product, Sales, and Marketing to advocate for customer needs.
• Contribute to the development of scalable customer success programs and playbooks.
• Maintain accurate CRM records and customer health reporting.

Skills

Relationship management

Account management

Strategic thinking

Data-driven

Excellent communication

Stakeholder management

Tools

Salesforce

Job description

Wolters Kluwer in Singapore is seeking a Customer Success Manager to drive customer value, retention, and growth across your portfolio. You will onboard, drive adoption, and engage customers to ensure outcomes and renewal.

In a hybrid role based at Shenton Way, you will collaborate with Sales, Product, and Marketing, monitor health metrics, conduct business reviews, and develop scalable success programs to reduce churn and expand accounts.