Customer Success Manager

WOLTERS KLUWER SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Medical coverage

Flexible hours & Work-from-Anywhere

Learning & development

Paid annual leave

Wellness program

Job summary

Wolters Kluwer Singapore Pte. Ltd. hires a Customer Success Manager (individual contributor) to own a portfolio of customers, drive retention and expansion, and partner cross-functionally to deliver outcomes across onboarding, adoption, and ongoing engagement.

You will work in a hybrid role based in Singapore, building trusted relationships and leveraging data to guide success plans and quarterly reviews with key stakeholders.

Qualifications

• 3+ years in Customer Success, Account Management, or SaaS environment.
• Experience managing enterprise or mid-market accounts.
• Proven ability to reduce churn and drive account growth.
• Experience with Tax/Finance/Legal customers is an advantage.

Responsibilities

• Own and manage a portfolio of customers throughout their lifecycle.
• Accountable for revenue performance across territory.
• Develop trusted advisor relationships with key stakeholders.
• Drive product adoption through strategic success plans and quarterly business reviews.
• Identify and mitigate churn risks proactively.
• Partner with Sales to uncover expansion and upsell opportunities.
• Monitor customer health metrics and usage data to identify trends.
• Maintain accurate CRM records and customer health reporting.

Skills

Relationship building

Stakeholder management

Customer retention

Account expansion

Strategic thinking

Data-driven

Communication

Multitasking

CRM (Salesforce)

Problem solving

Collaboration

Tools

Salesforce

Job description

As a Customer Success Manager (individual contributor), you will be responsible for driving customer value, retention, and long-term growth across your digital solution portfolio . You will act as a strategic partner to customers, ensuring they achieve their desired outcomes through effective onboarding, product adoption, and ongoing engagement.

You will proactively identify risks and opportunities, advocate for customer needs internally, and collaborate cross-functionally to deliver a seamless customer experience. Your ability to combine relationship management with data-driven insights will directly impact retention, expansion, and overall customer satisfaction.

This is a Permanent, Full Time position, based in Shenton Way, Singapore (hybrid working, work from home 3 days per week).

ABOUT THE ROLE

• Own and manage a portfolio of customers throughout their lifecycle.
• Accountable for revenue performance across territory
• Develop trusted advisor relationships with key stakeholders.
• Drive product adoption through strategic success plans and regular business reviews.
• Identify and mitigate churn risks proactively.
• Partner with Sales to uncover expansion and upsell opportunities.
• Monitor customer health metrics and usage data to identify trends.
• Conduct Quarterly Business Reviews (QBRs) and strategic check-ins.
• Collaborate with Product, Sales, and Marketing to advocate for customer needs.
• Contribute to the development of scalable customer success programs and playbooks.
• Maintain accurate CRM records and customer health reporting.

ABOUT YOU

• Strong relationship-building and stakeholder management skills.
• Proven ability to drive customer retention and expansion.
• Strategic thinking with a proactive, solutions-focused mindset.
• Data-driven approach to customer health and lifecycle management.
• Excellent communication and presentation skills.
• Ability to manage multiple accounts and priorities effectively.
• Experience with CRM (e.g., Salesforce).
• Strong problem-solving and conflict resolution capabilities.
• Collaborative mindset with cross-functional teams.

Ideal Background

• 3+ years in Customer Success, Account Management, or SaaS environment.
• Experience managing enterprise or mid-market accounts.
• Demonstrated success in reducing churn and driving account growth.
• Experience with Tax, Finance, Legal customers an advantage

ABOUT US

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180countries, maintains operations in over 40 countries, and employs approximately21,100 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. More at www.wolterskluwer.com.

We believe that great people deserve great support. You'll enjoy:

• Competitive compensation package
• Medical coverage for you and your family
• Flexible working hours and Work-from-Anywhere options to support better work-life balance
• Learning & development opportunities to grow your career
• Paid annual leave and volunteer time off
• A comprehensive wellness program
• A stable, global organization with strong market recognition and continuous innovation